Briana Schiltz
Sanford,NC
Summary
Results-driven operations coordinator with a strong focus on scheduling management, process implementation, and logistics coordination. Proven ability to enhance operational efficiency and improve customer satisfaction through effective relationship management.
Detail-oriented service operations coordinator with expertise in process implementation and risk management. Successfully coordinated cross-functional teams and monitored performance metrics to drive operational improvements, ensuring timely task completion and exceptional client service.
Overview
2
2
years of professional experience
Work History
Service Operations Coodinator
Bell & Howell
Durham, NC
04.2025 - Current
- Coordinated operational activities to ensure efficient workflow and task completion.
- Supported cross-functional teams in project execution and communication.
- Implemented process improvements to enhance operational efficiency.
- Monitored daily performance metrics to identify areas for improvement, over fifty repair cases daily.
- Prepared reports and documentation for management review and decision-making monthly.
- Developed training materials to onboard new team members effectively.
- Utilized software tools for tracking project progress and resource allocation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support. All emails responded to within two hours.
- Oversaw day-to-day operations of large teams across several sites - over 100 technicians daily.
Landscaping Manager
Self-employeed
Sanford, NC
04.2024 - 09.2025
- Led landscape design projects, enhancing aesthetic appeal and functionality for residential and commercial properties. Over 20 client within three months time.
- Managed team schedules and workflows to ensure timely completion of landscaping tasks.
- Developed maintenance plans tailored to client needs, improving plant health and property appearance.
- Implemented sustainable practices, reducing resource consumption and promoting environmentally friendly landscaping solutions.
- Coordinated with suppliers to source high-quality materials, ensuring project quality standards were met consistently.
- Conducted site assessments to determine client requirements, translating vision into actionable landscaping strategies.
- Established strong client relationships through effective communication, resulting in increased repeat business and referrals.
Cashier
Big Bloomers
Sanford, NC
03.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems. Trained on two different systems within a week.
- Maintained accurate cash drawers, ensuring proper change and balances.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to manage stock levels and inventory organization.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Physiology
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Dodgeville High School
Dodgeville05-2014
Skills
- Scheduling management
- Process implementation
- Logistics coordination
- Risk management
- Personnel resource allocation
- Operations management
- Customer relationship management
Accomplishments
- Achieved higher company metrics by communicating with local management and strategizing new hires and further cross training for existing employees.
- Achieved recognition for my professionalism and communication skills during large company meetings with clients.
- Was promoted twice within one year, becoming the youngest and fastest trained coordinator at the company.
Timeline
Service Operations Coodinator
Bell & Howell
04.2025 - Current
Landscaping Manager
Self-employeed
04.2024 - 09.2025
Cashier
Big Bloomers
03.2024 - 04.2025
No Degree - Physiology
Wake Technical Community College
High School Diploma -
Dodgeville High School