Briana Scordel

Summary

Dynamic professional with over 7 years of experience in logistics coordination, compliance, and customer service. Recognized for a strong work ethic and a passion for tackling new challenges that foster growth. Proficient in managing high-volume operations while ensuring regulatory compliance and enhancing efficiency. Dedicated to continuous skill development across diverse industries, with expertise in logistics, quality oversight, and customer excellence. Committed to making meaningful contributions to any team and eager to connect with like-minded professionals to explore collaborative opportunities.

Overview

years of professional experience

Work History

Administrative Assistant II

UCLA Health

12.2023 - Current

Managed high-volume inbound calls with exemplary telephone etiquette, efficiently addressing complex inquiries and directing patients to appropriate clinics and providers based on their specific diagnoses.
Utilized EPIC/Care Connect scheduling software to optimize appointment bookings, aligning physician availability with clinic openings and patient needs, resulting in reduced wait times and improved patient flow.
Conducted thorough insurance eligibility verification prior to scheduling, strictly following clinic policies to prevent billing issues and enhance overall patient satisfaction.
Processed financial transactions with precision, including ABNs, deductibles, and co-payments, ensuring clarity and understanding of patient financial responsibilities.
Maintained strict patient confidentiality in compliance with HIPAA guidelines, fostering a culture of trust and respect among patients and team members.
Oversaw patient check-ins and promptly addressed concerns within two high-volume clinics (UCLA Students and Child and Adolescent), facilitating smooth clinic operations and enhancing patient experiences.
Developed strong relationships with patients and families by consistently demonstrating exceptional CI-CARE principles in all interactions, both in-person and over the phone.
Collaborated with Clinic Coordinators and Providers to refine scheduling processes for private clinic appointments, enhancing operational efficiency through meticulous attention to detail and patient preferences.

Compliance and Logistics Operations Coordinator

Elyxr LA

03.2021 - 12.2023

Conducted comprehensive research on legislative requirements impacting consumable hemp products, ensuring compliance in manufacturing, labeling, and packaging processes.
Established strong relationships with state legislative associates to obtain updates on regulatory changes, business licensing, and tax filing deadlines.
Assisted in the formulation of consumable hemp products by precisely calculating the exact percentages of cannabinoid oils and terpenes for products, ensuring compliance with state and federal regulations.
Led regular audits to detect mislabeling issues and communicated necessary design adjustments to the sales team based on regulatory updates.
Collaborated in developing Standard Operating Procedures (SOPs) for manufacturing and quality control, enhancing operational excellence and regulatory compliance.
Cultivated supplier relationships to negotiate competitive pricing and uphold high service standards, resulting in cost savings and improved operational efficiency.
Streamlined logistics processes to ensure timely and accurate fulfillment of high-value orders for retailers.
Managed international shipping and compliance, coordinating with logistics teams to effectively resolve customs issues.
Provided customer service support by addressing order inquiries, processing returns, and managing refunds and exchanges.
Engaged in light social media management, including content creation, customer challenges, and community outreach events to boost brand visibility and foster customer engagement.

Shift Supervisor

Starbucks Coffee Company

03.2016 - 02.2023

Supervised and mentored a team of 15 employees, cultivating a culture of continuous improvement and leveraging individual strengths to enhance overall team performance.
Conducted comprehensive training sessions on workplace safety regulations, achieving 100% compliance and increasing team competence and safety awareness.
Proactively identified and resolved performance and personnel issues, fostering a cohesive and productive work environment.
Managed cash handling processes, including refunds, voids, deposits, and daily safe reconciliations, with meticulous attention to detail.
Led onboarding and training initiatives for new hires, providing in-depth instruction on company policies and procedures to ensure seamless integration and skill development.
Strategically scheduled and coordinated operational shifts to optimize productivity and effectively meet business objectives.
Performed regular audits to maintain inventory accuracy and implemented quality assurance checks on shipments, ensuring high standards of product quality and customer satisfaction.
Managed the publication of customer satisfaction results and collaborated with management on community-building events, significantly boosting sales and strengthening customer relations.
Conducted quarterly assessments to evaluate processes and identify employee strengths, offering targeted coaching and development opportunities to maximize team potential.

Administrative Assistant/ Travel Coordinator

Travel Center LLC

02.2018 - 12.2020

Organized domestic and international travel arrangements for executives, ensuring smooth and efficient experiences by coordinating flights, accommodations, and transportation logistics.
Managed executive calendars, proactively scheduling meetings and sharing itineraries to keep business agendas well-organized.
Assisted in crafting correspondence, reports, and presentations, producing clear and professional materials that effectively communicated key information.
Handled administrative tasks such as expense reporting, supply inventory management, and office organization to enhance overall efficiency.
Planned and coordinated corporate meetings and conferences, overseeing details from venue selection to attendee arrangements for successful events.
Provided valuable administrative support to the team by coordinating calendars, scheduling appointments, and managing communications to optimize workflow.
Created and reviewed various documents, ensuring clarity and accuracy in emails, memos, and reports.
Oversaw office supplies and equipment maintenance, building strong vendor relationships to support daily operations.
Contributed to organizing office events and supported HR initiatives, including the on-boarding process for new employees.

Education

Associates Degree - Criminal Justice

Moorpark College

Moorpark, California

06.2018

Associate of Arts - Criminal Justice

John F. Kennedy High School

Granada Hills