Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Briana Serrano

Covina,CA

Summary

Adaptable professional with a diverse skill set encompassing customer service, sales, office administration, substitute teaching, and higher education. Demonstrated proficiency in cultivating inclusive environments and fostering diversity. Equipped with strong interpersonal communication, organizational, and problem-solving abilities. Passionate about leveraging these skills to excel in various roles, with a particular interest in contributing as an inclusion specialist, dedicated to advancing accessibility and equity across different sectors.

Overview

16
16
years of professional experience

Work History

Enrollment Services Manager

Claremont Lincoln University
10.2021 - Current

Utilized strategic marketing tactics and personalized outreach to effectively recruit and enroll students for online Bachelor's and Master's programs. Leveraged strong interpersonal skills to establish rapport with prospective students, guiding them through the enrollment process and addressing any questions or concerns. Employed a holistic understanding of program offerings and admission requirements to match students with programs that align with their academic and career goals. Collaborated closely with admissions teams to streamline processes and ensure a seamless transition from inquiry to enrollment. Monitored enrollment trends and implemented targeted initiatives to optimize recruitment efforts and meet enrollment targets.

University Admissions Counselor

Grand Canyon Education
02.2020 - 09.2021

Successfully recruited and enrolled students from California, Hawaii, and Arizona for Bachelor’s programs based in Phoenix, AZ. Implemented targeted outreach strategies to attract prospective students, utilizing regional insights to tailor recruitment efforts effectively. Provided personalized guidance to applicants throughout the enrollment process, ensuring a smooth transition from inquiry to admission. Collaborated with admissions teams to optimize recruitment initiatives and achieve enrollment goals

Substitute Teacher

Azusa Unified School District
11.2015 - 01.2020

Proficiently implemented comprehensive lesson plans to maintain continuity in student learning during teacher absences. Demonstrated adaptability and resourcefulness in delivering engaging and educational experiences aligned with curriculum objectives. Prioritized student welfare and academic progress by providing structured learning environments and facilitating productive classroom activities. Utilized effective classroom management techniques to ensure a smooth and enriching educational experience in the absence of the regular teacher.

Substitute Teacher

Baldwin Park Unified School District
11.2015 - 01.2020

Proficiently executed lesson plans to sustain uninterrupted learning experiences for students in English and Drama during teacher absences. Developed and administered long-term assignments tailored to each subject's curriculum objectives, fostering sustained engagement and academic growth. Employed creative teaching methodologies to deliver comprehensive instruction and maintain student progress in the absence of the regular teacher. Ensured seamless continuity in learning by providing clear instructions, support, and feedback throughout the duration of extended assignments

Substitute Teacher

Covina Valley Unified School District
11.2015 - 01.2020

Experienced in proctoring AP exams and chaperoning out-of-state trips, ensuring compliance with regulations and fostering a secure environment. Proficient in executing comprehensive lesson plans in English and Drama to sustain uninterrupted learning during teacher absences. Skilled in developing and administering long-term assignments tailored to curriculum objectives, promoting sustained student engagement and academic growth. Adept in employing creative teaching methods to deliver comprehensive instruction and provide support in the absence of regular teachers."

Substitute Teacher

West Covina Unified School District
11.2015 - 01.2020

Proficiently implement lesson plans to maintain seamless educational continuity when teachers are absent, ensuring students do not miss crucial learning opportunities. Additionally, collaborate with retired Air Force personnel to recruit and train students for the Air Force Junior ROTC program, fostering leadership skills and instilling values of discipline and teamwork.

Pet Nutrition Specialist

The Nutro Company
02.2008 - 03.2015
  • Sales within various Pet Stores.

Office Clerk

United Catholics Federal Credit Union
03.2009 - 07.2009

Office clerk at United Catholics Federal Credit Union with a knack for administrative duties. Efficient in record-keeping, financial transactions, and customer service. Proficient in office software. Committed to supporting the team and credit union values.

Education

Masters in Organizational Leadership - Management

Claremont Lincoln University
Claremont, CA
09.2025

Bachelor of Arts in Sociology -

California Polytechnic State University
Pomona, CA
06.2015

Associate of Arts in Social and Behavioral Sciences -

Citrus College
Glendora, CA
06.2013

Skills

  • Leadership
  • Problem Solving
  • Communication
  • Teamwork
  • Adaptability
  • Initiative
  • Interpersonal Skills
  • Emotional Intelligence
  • Higher Education Knowledge
  • Student Counseling
  • Excellent Phone Demeanor
  • Customer service background

Volunteer Experience

Los Angeles County Board of Supervisors- First District- Hilda L. Solis, 11/01/19, 12/01/19, Community Thanksgiving Turkey Distribution, Winter Wonderland Holiday Festival

Timeline

Enrollment Services Manager

Claremont Lincoln University
10.2021 - Current

University Admissions Counselor

Grand Canyon Education
02.2020 - 09.2021

Substitute Teacher

Azusa Unified School District
11.2015 - 01.2020

Substitute Teacher

Baldwin Park Unified School District
11.2015 - 01.2020

Substitute Teacher

Covina Valley Unified School District
11.2015 - 01.2020

Substitute Teacher

West Covina Unified School District
11.2015 - 01.2020

Office Clerk

United Catholics Federal Credit Union
03.2009 - 07.2009

Pet Nutrition Specialist

The Nutro Company
02.2008 - 03.2015

Masters in Organizational Leadership - Management

Claremont Lincoln University

Bachelor of Arts in Sociology -

California Polytechnic State University

Associate of Arts in Social and Behavioral Sciences -

Citrus College
Briana Serrano