Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Briana Severinsen

Briana Severinsen

New Smyrna Beach

Summary

Adept at navigating high-pressure environments, I excel in customer service and multitasking, as demonstrated during my tenure at Texas Roadhouse. My proactive approach in enhancing guest satisfaction and fostering team collaboration has significantly contributed to workplace efficiency. Skilled in both hospitality service expertise and handling complaints, I consistently prioritize service excellence.

Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress

Texas Roadhouse
12.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Host

Red Robin
05.2022 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Cashier

Michaels Arts and Crafts
09.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Spruce Creek High School
Port Orange, FL
06-2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations
  • Food running
  • Service prioritization
  • Order accuracy
  • Active listening

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

English
Native or Bilingual

Timeline

Waitress

Texas Roadhouse
12.2022 - Current

Host

Red Robin
05.2022 - 10.2022

Cashier

Michaels Arts and Crafts
09.2021 - 04.2022

High School Diploma -

Spruce Creek High School

Similar Profiles

CREATE PROFILE
Briana Severinsen