Summary
Overview
Work History
Education
Skills
Timeline
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Briana Shaw

Baltimore,MD

Summary

Well qualified Customer Service Representative offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Medical Care Program Associate I

Maryland Department of Health
03.2024 - Current
  • Accurately entering data into designated fields within the Maryland Medicaid Management Information system, including customer’s information & transaction codes.
  • Identifying and resolving data inconsistencies, missing information, or duplicate entries.
  • Using scanning technology to convert paper documents into digital format for data entry.
  • Communicating with other departments & external agencies - hospitals, nursing homes, Social Security Administration & Department of Social Services to clarify data requirements, and Maintaining data security and confidentiality.
  • Processing over 80 Certified Turnaround Documents (CTADs) daily while establishing productivity goals and maintain accuracy when updating consumers records.
  • Generating reports based on entered data as needed.

Facility Admissions Coordinator - Emergency Dept.

UM Baltimore Washington Medical Center
01.2023 - 03.2024
  • Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic.
  • Collects copays and deposits prior to services and providing financial assistance to patients.
  • Educates patients regarding adequate insurance coverage.
  • Send fax notifications to Kaiser Permanente for patients who have Kaiser insurance coverage.
  • Provided exceptional customer service during phone and email interactions with patients and their families, addressing concerns promptly and professionally.
  • Creating Worker's Compensation & Motor Vehicle Crash claims.
  • Delivering IMM (important message from Medicare) to admitted patients.
  • Scanning photo ID & insurance card into patient charts.
  • Understanding applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.

Planet Fitness

Customer Service Representative
06.2021 - 12.2022
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed memberships and billing information.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Managed over 50 customer calls per day and answered questions from potential customers.
  • Escorted new members on tours.
  • Scheduled appointments for fitness training.
  • Collected payments from members and updated account balances.
  • Opened new accounts and documented personal, demographic and payment information in the system.
  • Operation of sales register.
  • Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.

Cashier/Server

The Orioles Stadium
04.2019 - 05.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Collaborated with the kitchen team to support order preparation and minimize service issues by verifying meals.

Education

High School Diploma -

Baltimore City College
Baltimore, MD
05.2018

Skills

  • Microsoft Office 365
  • Detail Oriented
  • Complex Problem-Solving
  • Interpersonal Skills
  • Critical Listening
  • Organization and Time Management
  • Confidentiality Skills
  • Customer Accounts Management
  • Written & Verbal communication
  • Medical Terminology
  • Database Management
  • Data Review and Verification

Timeline

Medical Care Program Associate I

Maryland Department of Health
03.2024 - Current

Facility Admissions Coordinator - Emergency Dept.

UM Baltimore Washington Medical Center
01.2023 - 03.2024

Planet Fitness

Customer Service Representative
06.2021 - 12.2022

Cashier/Server

The Orioles Stadium
04.2019 - 05.2021

High School Diploma -

Baltimore City College

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Briana Shaw