Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
Timeline
Generic

BRIANA SIMMONS

Riverview ,USA

Summary

Personable associate dedicated to providing the highest level of service. Outgoing and efficient with the ability to multi-task.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Stanley Steemer International
Remote
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

SCHEDULE COORDINATOR

QUALITY FIX LLC
TAMPA, FL
01.2020 - Current
  • Compiled information needed to schedule repair appointments for customers.
  • Submitted authorizations for repairs.
  • Balanced schedules with necessary time to complete repairs/custom jobs.

FRONT DESK CLERK

Embassy suites
Tampa, Fl
01.2013 - 06.2014
  • Process guest arrivals, including all necessary payments
  • Organized transport services for guest at their request
  • Resolved problems with rooms by contacting housekeeping and maintenance to address issues.
  • Posted charges for rooms, food, liquor, or telephone calls to account ledgers.

CASHIER/DRIVER

ADVANCE AUTO PARTS
TAMPA, FL
03.2012 - 04.2013
  • Informed customers about product lines and services offered by the company.
  • Unloaded trucks, stocked shelves and confirmed merchandise needed to fill orders for customers.

CALL CENTER REPRESENTATIVE

Vangent
Riverview, Fl
02.2011 - 08.2011
  • Responsible for answering inbound calls
  • Answer Medicare questions
  • Obtain and add missing information
  • Maintain professionalism, while taking care of customer needs

RIDE OPERATOR/CASHIER

BUSCH GARDENS
TAMPA, FL
09.2008 - 01.2011
  • Processed an average of 75-100 transactions each day in a timely manner.
  • Completed floor replenishment to guarantee availability and promote customer satisfaction.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.

Education

CERTIFICATE - CYBERSECURITY

Automation Workz Institute-Cisco Networking academy
Detroit, MI

Skills

  • Strong communication Skills
  • Detail-oriented
  • Proficient in Microsoft
  • Proficient in Cisco
  • Organized
  • Excellent multi-tasker

ACHIEVEMENTS

  • Network Defense Cisco: June 2023
  • CCNA: Introduction to networks: May 2023
  • Introduction to IoT: April 2023

Timeline

Customer Service Representative

Stanley Steemer International
06.2024 - Current

SCHEDULE COORDINATOR

QUALITY FIX LLC
01.2020 - Current

FRONT DESK CLERK

Embassy suites
01.2013 - 06.2014

CASHIER/DRIVER

ADVANCE AUTO PARTS
03.2012 - 04.2013

CALL CENTER REPRESENTATIVE

Vangent
02.2011 - 08.2011

RIDE OPERATOR/CASHIER

BUSCH GARDENS
09.2008 - 01.2011

CERTIFICATE - CYBERSECURITY

Automation Workz Institute-Cisco Networking academy
BRIANA SIMMONS