BRIANA SIMMONS
Riverview ,USA
Summary
Personable associate dedicated to providing the highest level of service. Outgoing and efficient with the ability to multi-task.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Stanley Steemer International
Remote
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
SCHEDULE COORDINATOR
QUALITY FIX LLC
TAMPA, FL
01.2020 - Current
- Compiled information needed to schedule repair appointments for customers.
- Submitted authorizations for repairs.
- Balanced schedules with necessary time to complete repairs/custom jobs.
FRONT DESK CLERK
Embassy suites
Tampa, Fl
01.2013 - 06.2014
- Process guest arrivals, including all necessary payments
- Organized transport services for guest at their request
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues.
- Posted charges for rooms, food, liquor, or telephone calls to account ledgers.
CASHIER/DRIVER
ADVANCE AUTO PARTS
TAMPA, FL
03.2012 - 04.2013
- Informed customers about product lines and services offered by the company.
- Unloaded trucks, stocked shelves and confirmed merchandise needed to fill orders for customers.
CALL CENTER REPRESENTATIVE
Vangent
Riverview, Fl
02.2011 - 08.2011
- Responsible for answering inbound calls
- Answer Medicare questions
- Obtain and add missing information
- Maintain professionalism, while taking care of customer needs
RIDE OPERATOR/CASHIER
BUSCH GARDENS
TAMPA, FL
09.2008 - 01.2011
- Processed an average of 75-100 transactions each day in a timely manner.
- Completed floor replenishment to guarantee availability and promote customer satisfaction.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Built and maintained effective relationships with peers and upper management.
Education
CERTIFICATE - CYBERSECURITY
Automation Workz Institute-Cisco Networking academy
Detroit, MISkills
- Strong communication Skills
- Detail-oriented
- Proficient in Microsoft
- Proficient in Cisco
- Organized
- Excellent multi-tasker
ACHIEVEMENTS
- Network Defense Cisco: June 2023
- CCNA: Introduction to networks: May 2023
- Introduction to IoT: April 2023
Timeline
Customer Service Representative
Stanley Steemer International
06.2024 - Current
SCHEDULE COORDINATOR
QUALITY FIX LLC
01.2020 - Current
FRONT DESK CLERK
Embassy suites
01.2013 - 06.2014
CASHIER/DRIVER
ADVANCE AUTO PARTS
03.2012 - 04.2013
CALL CENTER REPRESENTATIVE
Vangent
02.2011 - 08.2011
RIDE OPERATOR/CASHIER
BUSCH GARDENS
09.2008 - 01.2011
CERTIFICATE - CYBERSECURITY
Automation Workz Institute-Cisco Networking academy