Briana Simpson
Monrovia,CA
Summary
Experience in Customer Service Excellent Communication skills Easily Adaptable to Change Team Player Very Punctual Work Well Under Pressure Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Estimator
Pinnacle Communications
11.2022 - Current
- Creating project pricing and budgeting in Excel
- Creating pricing in Dtools integrator
- Using Bluebeam to review and mark-up floor plans
- Reviewing bid documents and RFP's
- Creating Bill of Material for projects
- Submitting material lists to Vendors for pricing
Project Administrator
Pinnacle Communications
09.2008 - Current
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Training new hires during their probation period
- Issued Preliminary notices
- Resolved conflicts between customers and staff
- Worked with Accounting to issue Property Liens for unpaid invoices
- Managing conference room calendar
- Coordinating and Setting up client meetings and site walks
- Requesting and submitting Building Insurance
- Processing and distributing bid documents
- Working with City employees and General contractors to pull building/electrical permits
- Issuing Preliminary notices and Mechanic's liens
- Getting New client info and entering them into Quickbooks and Dtools system integrator
- Entering new items and pricing into Dtools system integrator
- Opening Work Order's and Service Calls in Quickbooks
- Activating New projects in Dtools and Quickbooks
- Distributing Closeout documentation
- Monitored project milestones and adjusted scheduling to meet deadlines.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Projectionist
IPic Theaters
08.2011 - 03.2013
- Inspected and prepared film USBs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
- Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
- Monitored operations to assess adherence to standards for sound and image projection quality.
- Set up and adjusted picture projectors and screens to achieve proper size, illumination and focus of images.
- Observed projector operations in order to anticipate need to transfer operation from one projector to another and maintain continuity for audience members.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Concierge
IPIC Theater
08.2011 - 03.2013
- Made reservation in-person and over the phone with guests.
- Informing guests about promotions and special engagements
- Checking messages and returning phone calls
- Greeting people as they enter and leave the cinema
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created welcoming and comfortable environment for guests.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Runner/Table Busser
IPic Theaters
08.2011 - 03.2013
- Flipping and Organizing Theaters
- Delivering Food and Serving Drinks
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted guests with friendly responses to promote satisfaction and theater loyalty.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Supported servers by responding to guest needs and retrieving items.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Crew
Arclight Cinemas
04.2010 - 07.2011
- Food and Beverage Preparation
- Cleaning Theaters and Concession stands
- Providing guest with friendly and fast service
- Digital Projection
- Handled transactions and inquiries over phone
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Accurately operated cash register to process customer payments.
Communications Technician
Pinnacle Communications
09.2008 - 02.2010
- Installed VoIP phones at client job site
- Tested newly installed VoIP phones and documented test results and phone location
- Followed standards and procedures to maintain safe work environment.
- Installed and configured new devices and system components.
Film Crew
AMC Covina 30
10.2006 - 07.2007
- Food and Beverage Preparation
- Cleaning Theaters and Concession stands
- Suggesting and selling items to guests
- Providing guests with the ultimate movie watching experience.
- Floated between departments to assess needs and manage small tasks as assigned.
Education
Some College (No Degree) - Business
Pasadena City College
Pasadena, CASkills
- Computer Skills
- Microsoft Office including Microsoft Word, PowerPoint, and Excel
- Dtools system integrator
- Quickbooks
- Bluebeam
- Teams
- Outlook
- Skilled researcher
- Office Support
Timeline
Estimator
Pinnacle Communications
11.2022 - Current
Projectionist
IPic Theaters
08.2011 - 03.2013
Runner/Table Busser
IPic Theaters
08.2011 - 03.2013
Concierge
IPIC Theater
08.2011 - 03.2013
Crew
Arclight Cinemas
04.2010 - 07.2011
Communications Technician
Pinnacle Communications
09.2008 - 02.2010
Project Administrator
Pinnacle Communications
09.2008 - Current
Film Crew
AMC Covina 30
10.2006 - 07.2007
Some College (No Degree) - Business
Pasadena City College
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