Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Briana Smith

Briana Smith

Monahans,TX

Summary

Proven leader with extensive experience in customer service management and cash handling accuracy, notably at Dollar General. Excelled in staff oversight and training, enhancing team performance and customer satisfaction. Skilled in bank deposits and daily reporting, achieving significant reductions in cash discrepancies. Demonstrates exceptional interpersonal and organizational abilities, driving positive outcomes and operational excellence.

Overview

16
16
years of professional experience

Work History

Key Holder

Dollar General
09.2019 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Cashier

Ellis Pottery
09.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Teachers Aide

Monahans Headstart
01.2019 - 09.2019
  • Assisted teachers with supervision and care of group of Number children.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.

Sandwhich

Subway
06.2018 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Manager

Lowe's Marketplace
01.2017 - 02.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

Billy's Liquor Store
01.2013 - 10.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Lowe's Cashier & Deli

Lowes Marketplace
09.2013 - 02.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Certified Nursing Assistant

Monahans Nursing Home
04.2010 - 03.2012
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Carhop/Cook

Sonic Drive In
06.2008 - 04.2010
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

Diploma -

Monahans High School, Monahans, TX
05.2009

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Customer Service Management
  • Bank Deposits
  • Staff Oversight
  • Daily Reporting
  • Cash Handling and Reconciliation

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Work-life balance

Timeline

Cashier - Ellis Pottery
09.2022 - 06.2023
Key Holder - Dollar General
09.2019 - Current
Teachers Aide - Monahans Headstart
01.2019 - 09.2019
Sandwhich - Subway
06.2018 - 08.2018
Manager - Lowe's Marketplace
01.2017 - 02.2018
Lowe's Cashier & Deli - Lowes Marketplace
09.2013 - 02.2014
Assistant Manager - Billy's Liquor Store
01.2013 - 10.2015
Certified Nursing Assistant - Monahans Nursing Home
04.2010 - 03.2012
Carhop/Cook - Sonic Drive In
06.2008 - 04.2010
Monahans High School - Diploma ,

Similar Profiles

CREATE PROFILE
Briana Smith