Briana Soto
Roselle,NJ
Summary
Human Resource Generalist seeking a management role position for HR Manager, where I can apply my knowledge to a different platform of our business and attribute to the business growth and success. Multi-tasking associate well-known for creating positive environments where associates can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Engaging and pleasant personality with the ability to support leaders to achieve daily standards.
Overview
2
2
years of professional experience
Work History
Human Resource Generalist
The Home Depot Distribution Center
Perth Amboy, NJ
04.2022 - Current
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Helped with employee transfers and referrals.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Directed HR programs, policies and processes to improve operational efficiency.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Area Supervisor – Market Delivery Operations
The Home Depot Distribution Center
Perth Amboy, NJ
- Manage office associates
- Resolve escalations
- Inventory flow
- Ability to lead and influence teamwork in a fast-paced distribution center environment
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
Specialty Supervisor
The Home Depot Super Store
Vauxhall
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Researched complex problems and resolved issues in a timely manner
- Coordinated department schedules to maximize coverage during peak hours
- Responded to customer requests with friendly, knowledgeable service and support
- Scheduled appointments with service professionals
- Greeted customers in a timely fashion, while quickly determining their needs
- Maintained cleanliness and presentation of stock room and production floor
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Front End Supervisor / Service Desk Supervisor
The Home Depot Super Store
Vauxhall
- Increased customer loyalty and retention
- Developed promotional ideas to move overstocked merchandise
- Scheduled employees according to customer levels
- Developed standard operating procedures
- Oversaw team of 100 cashiers and service staff
- Assisted management with developing employee improvement plans
- Performed store opening, closing and shift change actions
- Resolved service issues in timely manner
- Greeted customers in a timely fashion while quickly determining their needs
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Trained new sales associates each quarter
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Human Resources
The Home Depot Super Store
Vauxhall
- Verified data integrity and accuracy
- Responded to customer requests via telephone and email
- Copied, logged and scanned supporting documentation
- Created and built firmware to test associate hardware
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Developed new process for employee evaluation which resulted in marked performance improvements.
Education
Bachelor of Science - Criminal Justice
Kean University
Union, NJ01-2021
Skills
- Human resources management
- Compensation and benefits
- Labor relations
- Workforce improvements
- Problem resolution
- Employee coaching
- Interviewing
- Training programs development
- Microsoft Office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Human Resource Generalist
The Home Depot Distribution Center
04.2022 - Current
Area Supervisor – Market Delivery Operations
The Home Depot Distribution Center
Specialty Supervisor
The Home Depot Super Store
Front End Supervisor / Service Desk Supervisor
The Home Depot Super Store
Human Resources
The Home Depot Super Store
Bachelor of Science - Criminal Justice
Kean University
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