Briana Soto
Roselle,NJ
Summary
Talented Supervisor with excellent issue and conflict resolution skills and more than 5 years of experience in the retail industry. Highly effective and knowledgeable in providing outstanding customer satisfaction. Seeking a similar position with a new company. Multi-tasking associate well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued. Engaging and pleasant personality with the ability to lead assistant managers to achieve daily standards.
Overview
13
13
years of professional experience
Work History
Market Delivery Operations- Area Supervisor
The Home Depot Distribution Center
02.2021 - 04.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted detailed market analysis to identify and capitalize on emerging trends, driving sales growth.
Specialty Supervisor
The Home Depot
02.2018 - 02.2021
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Researched complex problems and resolved issues in a timely manner
- Coordinated department schedules to maximize coverage during peak hours
- Responded to customer requests with friendly, knowledgeable service and support
- Scheduled appointments with service professionals
- Greeted customers in a timely fashion, while quickly determining their needs
- Maintained cleanliness and presentation of stock room and production floor
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Human Resources Manager
The Home Depot
06.2016 - 02.2018
- Verified data integrity and accuracy
- Responded to customer requests via telephone and email
- Copied, logged and scanned supporting documentation
- Created and built firmware to test associate hardware
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Developed new process for employee evaluation which resulted in marked performance improvements
Head Cashier
Modell's
01.2012 - 07.2015
- Increased customer loyalty and retention
- Developed promotional ideas to move overstocked merchandise
- Scheduled employees according to customer levels
- Developed standard operating procedures
- Oversaw team of 10 cashiers and service staff
- Assisted management with developing employee improvement plans
- Performed store opening, closing and shift change actions
- Resolved service issues in timely manner
- Greeted customers in a timely fashion while quickly determining their needs
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Trained new sales associates each quarter
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Human Resources Generalist
The Home Depot Distribution Center
04.2022 - Current
Education
Associate of Science - Criminal Justice
Union County College
Cranford, NJ01.2018
Skills
- Human resources management
- Compensation and benefits
- Labor relations
- Workforce improvements
- Problem resolution
- Employee coaching
- Interviewing
- Training programs development
- Microsoft Office
Timeline
Human Resources Generalist
The Home Depot Distribution Center
04.2022 - Current
Market Delivery Operations- Area Supervisor
The Home Depot Distribution Center
02.2021 - 04.2022
Specialty Supervisor
The Home Depot
02.2018 - 02.2021
Human Resources Manager
The Home Depot
06.2016 - 02.2018
Head Cashier
Modell's
01.2012 - 07.2015
Associate of Science - Criminal Justice
Union County College
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