Briana Spelic
Chicago,IL
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Assistant Community HOA Manager
First Service Residential
Chicago IL
03.2025 - Current
- Managed vendor relationships, negotiating contracts for maintenance and service improvements. for 3 different onsite HOA Associations with 281 units and 210+ residents.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Developed and adhered to community budgetary restrictions and facilitated quarterly budgets and invoicing vendors and building developer.
- Oversaw daily operations, ensuring compliance with community regulations and guidelines.
- Trained and mentored staff on best practices in community management and conflict resolution.
Portfolio Community Association Manager
Proinvest Reality LLC
Chicago, IL
03.2023 - 04.2025
- Enhanced communication between homeowners and board members through 4 times a year regular HOA Board meetings and detailed reports. Managed over 16+ different HOA's at a given time.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Negotiated contracts with various vendors and service providers, securing high-quality services at competitive prices for the associations managed. Required a minimum of three bids per project proposal.
Flight Attendant
United Airlines
Chicago O'hare Airport
10.2022 - 03.2024
- Assist over 150-500 passengers, serve food and beverages, operate safety equipment, manage credit transactions, and resolve customer issues.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Leasing Professional
Greystar Property Management -Outlook Apartments
Littleton, CO
07.2021 - 10.2023
- Managed leasing operations for a 500+ unit residential community, handling up to 250 applicant inquiries daily while consistently achieving occupancy and revenue targets. Conducted personalized property tours, increasing prospect engagement and lease conversion rates.
- Optimized lease administration and application workflows to improve processing efficiency, reduce turnaround time, and enhance the overall leasing experience. Coordinated move-ins and move-outs to minimize vacancy loss and maintain high occupancy levels.
- Developed and executed digital marketing and lead generation strategies across platforms including Zillow, Instagram, MLS, and Craigslist, increasing qualified traffic and property visibility. Created targeted marketing materials to support brand positioning and attract prospective residents.
- Maintained accurate online listings and utilized CRM systems to manage leads, track follow-ups, and improve response times. Ensured compliance with Fair Housing regulations while delivering high-quality customer service and tenant relations.
- Conducted regular property inspections and collaborated with maintenance teams to resolve issues promptly, supporting asset preservation and resident satisfaction.
Lifestyle Associate
Greystar Property Management -The Grand Apartments
Denver Colorado
01.2020 - 07.2021
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed over 500 residents between two different onsite buildings and assisted with their overall needs
- Spearheaded successful marketing campaign, creatively utilizing social media platforms. For various onsite events held over 25+ events.
- Supported event planning efforts, contributing to the successful execution of memorable occasions. Increased event attendees through social media marketing materials and onsite promotional materials.
Office Manager
Bloomers Landscaping Inc
Littleton,Colorado
03.2018 - 12.2019
- Managed daily office operations, supporting over 200 clients while maintaining strong client relationships and delivering high-quality customer service. Handled confidential documents and personnel records with discretion.
- Maintained financial accuracy through accounts payable/receivable reconciliation and basic bookkeeping tasks. Oversaw office inventory, ordering supplies and managing shipments to ensure operational efficiency.
- Improved administrative processes by streamlining filing systems and documentation workflows, increasing organization and accessibility. Addressed client inquiries via phone and email, resolving issues efficiently to support client satisfaction and retention.
Event Specialist
Highlands Ranch Metro District
Highlands Ranch , Colorado
05.2018 - 09.2018
- Managed 100+ events across multiple locations, coordinating vendors, logistics, and attendee reservations to ensure seamless execution
- Led onsite event operations, overseeing setup, breakdown, and real-time issue resolution in fast-paced environments
- Developed and implemented event strategies, including budgets, timelines, and standardized processes to improve efficiency and consistency
- Analyzed event performance and enhanced guest satisfaction by addressing concerns promptly and applying data-driven insights to improve future events, supporting audiences of 1,500+ attendees
Sales Associate
Soma Intimates
Loveland, Colorado
09.2016 - 04.2018
- Delivered customer service by assisting shoppers, handling returns and exchanges, and resolving concerns in a timely and professional manner
- Processed over $500 in daily cash transactions while strictly following company cash handling procedures to ensure accuracy and accountability
- Built strong customer relationships to encourage repeat business and foster a welcoming store environment that enhanced customer satisfaction
- Supported store operations by preparing merchandise for the sales floor through pricing and tagging while maintaining composure in fast-paced, high-stress situations
Hotel/ Restaurants Server
DoubleTree Hotel
Greeley Colorado
01.2017 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items. and served over 50-200 people every day.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Event Intern
Colorado Homes & Lifestyles Magazine
Cherry Creek, Colorado
05.2017 - 08.2017
- Supported social media outreach, content development, and scheduling; promoted events to drive attendance and engagement
- Assisted in creating and distributing promotional materials, collaborating with marketing to produce visually engaging content
- Managed high-volume communications (50–100 daily calls and emails), ensuring timely, professional responses
- Contributed to event planning and execution, streamlining registration and enhancing the overall attendee experience through effective coordination
Internship
Coors Field Colorado Rockies Event Services
Denver, Colorado
05.2016 - 10.2016
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Enhanced customer experience by providing friendly and efficient ticket-taking services to 150-900 people on game days.
- Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
Education
Bachelor of Arts - Recreation Tourism & Hospitality
University of Northern Colorado
Greeley, COSkills
Yardi/LRO/CRM/ Appfolio Programs
Project Management
Negotiation & Planning
Interpersonal/Group Communications
Marketing Management
Property Management
Service contract negotiation
Budget Planning
Vendor Relationship Management
Proposal Development
Teamwork and Collaboration
Problem-Solving
Excellent Communication Skills
Certification
- Licensed Community HOA Association Manager - 2023-2027
- First Aid, United Airlines - 2023-2024
- Basset Safe Serve Certified-2023-2024
- First Aid Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Community HOA Manager
First Service Residential
03.2025 - Current
Portfolio Community Association Manager
Proinvest Reality LLC
03.2023 - 04.2025
Flight Attendant
United Airlines
10.2022 - 03.2024
Leasing Professional
Greystar Property Management -Outlook Apartments
07.2021 - 10.2023
Lifestyle Associate
Greystar Property Management -The Grand Apartments
01.2020 - 07.2021
Event Specialist
Highlands Ranch Metro District
05.2018 - 09.2018
Office Manager
Bloomers Landscaping Inc
03.2018 - 12.2019
Event Intern
Colorado Homes & Lifestyles Magazine
05.2017 - 08.2017
Hotel/ Restaurants Server
DoubleTree Hotel
01.2017 - 10.2017
Sales Associate
Soma Intimates
09.2016 - 04.2018
Internship
Coors Field Colorado Rockies Event Services
05.2016 - 10.2016
Bachelor of Arts - Recreation Tourism & Hospitality
University of Northern Colorado