Briana Spelic
Chicago,IL
Overview
9
9
years of professional experience
6
6
Certificates
Work History
HOA Community Association Manager
Proinvest Reality LLC
03.2023 - Current
- Enhanced communication between homeowners and board members through 4 times a year regular HOA Board meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Collaborated with local government agencies to ensure compliance with municipal codes and regulations, avoiding potential fines or violations.
Restaurant Server
The Perch Restaurant
03.2023 - Current
- Manage flow of server section, greet customers, deliver orders, market specials, manage food sales, and exceed sales goals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Supported needs of 300- customers specific needs of countless customers daily and worked along side 50-100 waitstaff personal working together at an American sit-down restaurant with social relevancy and intentionality.
Flight Attendant
United Airlines
10.2022 - 01.2023
- Assist passengers, serve food and beverages, operate safety equipment, manage credit transactions, and resolve customer issues.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Leasing Professional
Greystar Property Management -Outlook Apartments
07.2021 - 10.2022
- Achieve revenue and occupancy goals, conduct community tours, process applications, and implement marketing plans. for over 500 residents. and 250 applicants daily.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Lifestyle Associate
Greystar Property Management -The Grand Apartments
01.2020 - 07.2021
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Analyzed customer data to identify trends and anticipate customer needs.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed over 500 residents between two different onsite buildings and assisted with their overall needs
Office Manager
Bloomers Landscaping Inc
03.2018 - 12.2019
- Introduce documentation processes, maintain client relationships, and manage marketing materials.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Event Specialist
Highlands Ranch Metro District
05.2018 - 09.2018
- Manage event locations, assist event coordinators, and create reservations.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines, and presentations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
- Managed administrative logistics of events planning, event booking, and event promotions. for over 1,500 patrons in attendance to any given event.
Sales Associate
Soma Intimates
09.2016 - 04.2018
- Provide customer service, assist customers, and handle returns and exchanges.
- Handled over 200 cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Hotel/ Restaurants Server
DoubleTree Hotel
01.2017 - 10.2017
- Serve guests, provide excellent service, and maintain a clean work environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items. and served over 50-200 people every day.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Event Intern
Colorado Homes & Lifestyles Magazine
05.2017 - 08.2017
- Assist with event materials, design segments, and participate in promotional events.
- Contributed to social media outreach, content development and schedule management.
- Assisted in content development for events, drafting and distributing promotional materials.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Participated in post-event evaluations, providing valuable feedback for future improvements.
- Enhanced event attendee experience by assisting in the planning and execution of various activities.
Internship
Coors Field Colorado Rockies Event Services
05.2016 - 10.2016
- Maintain security, direct guests, and ensure guest satisfaction.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Maintained accurate records of attendance by diligently scanning tickets at the entrance.
- Enhanced customer experience by providing friendly and efficient ticket-taking services to 150-600 people on game days.
- Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
Education
Bachelor of Natural Health Sciences - Recreation Tourism & Hospitality
University of Northern Colorado
Greeley, CO05.2017
Skills
- Yardi/LRO/CRM/ Appfolio Programs
- Project Management
- Negotiation & Planning
- Interpersonal/Group Communications
- Marketing Management
- Property Management
- Service contract negotiation
- Budget Planning
- Vendor Relationship Management
- Proposal Development
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
Certification
- Licensed Community HOA Associations Manager - 2024
- First Aid, United Airlines - 2023-2024
- Basset Safe Serve Certified-2023-2024
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsWork-life balanceCompany CultureWork from home optionFlexible work hoursPaid time offStock Options / Equity / Profit Sharing401k matchSummary
I have several years of Event Management experience, with a proven track record in planning and executing successful events, showcasing ability to handle logistics and client relations effectively. Known for strong team collaboration and adaptability to changing needs. Skills include project management, vendor coordination, and budget oversight.
In addition too my many years of various Event Management roles, I also have my state (CAM Licensed) in the state of Illinois as a Community Associations Manager, professional with robust experience in overseeing residential and commercial associations.
Skilled in conflict resolution, financial management, and property maintenance. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Known for effective communication, strategic planning, and fostering positive community relationships.
Software
Yardi
Rec-Track
LRO
CRM
LMS
Appfoilio
Google Docs
Google Sheets
Google-Drive
Excel
Powerpoint
Microsoft Word
Canva
Interests
Hiking
Camping
Photography
Animal Lover- especially dogs
Coffee Addict- Specifically iced Coffee
International Travel
Foodie
Paddle Boarding
Timeline
Restaurant Server
The Perch Restaurant
03.2023 - Current
HOA Community Association Manager
Proinvest Reality LLC
03.2023 - Current
Flight Attendant
United Airlines
10.2022 - 01.2023
Leasing Professional
Greystar Property Management -Outlook Apartments
07.2021 - 10.2022
Lifestyle Associate
Greystar Property Management -The Grand Apartments
01.2020 - 07.2021
Event Specialist
Highlands Ranch Metro District
05.2018 - 09.2018
Office Manager
Bloomers Landscaping Inc
03.2018 - 12.2019
Event Intern
Colorado Homes & Lifestyles Magazine
05.2017 - 08.2017
Hotel/ Restaurants Server
DoubleTree Hotel
01.2017 - 10.2017
Sales Associate
Soma Intimates
09.2016 - 04.2018
Internship
Coors Field Colorado Rockies Event Services
05.2016 - 10.2016
Bachelor of Natural Health Sciences - Recreation Tourism & Hospitality
University of Northern Colorado
- Licensed Community HOA Associations Manager - 2024
- First Aid, United Airlines - 2023-2024
- Basset Safe Serve Certified-2023-2024
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