Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Stephens

Lawton,OK

Summary

I am a Knowledgeable individual with a retail professional background driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through my retail experience. I am a detail-oriented team player with strong organizational skills as well as the ability to handle multiple projects simultaneously with a high degree of accuracy. I am ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success and dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse/ Parts Runner

Pippin Brothers
04.2024 - Current
  • Ensured adherence to quality standards by thoroughly inspecting incoming shipments for damage or defects prior to acceptance into inventory.
  • Improved inventory management by organizing and maintaining parts storage areas.
  • Collaborated with suppliers to negotiate cost-effective pricing and secure on-time deliveries for critical components.
  • Facilitated smooth operations within service department teams through consistent communication regarding part status updates and estimated arrival times.
  • Resolved discrepancies between invoices and received goods, collaborating closely with vendors to rectify any issues in a timely manner.
  • Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
  • Conducted regular audits of inventory levels to maintain optimal stock quantities and minimize backorders.
  • Contributed to a safe working environment by adhering to established safety protocols during the handling and transport of parts.
  • Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
  • Identified potential cost-saving opportunities through careful evaluation of supplier performance metrics, recommending alternative sources as needed.
  • Maintained thorough records of incoming shipments, verifying accuracy against purchase orders before stocking shelves.
  • Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
  • Pulled parts off store shelves to fill customer orders.
  • Checked parts computer for stock items and initiated special orders.
  • Completed on-time deliveries by choosing best and most efficient routes.

Key Holder

JOANN Fabrics And Crafts
09.2016 - 03.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Helped in receiving, unloading, organizing and unpacking of freight from weekly trucks.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Key Holder

Sonic Drive In
07.2014 - 09.2015
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.

Education

High School Diploma -

Redmond High School
06.2013

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace Safety
  • Customer Service Management
  • Bank Deposits
  • Staff Training and Development
  • Staff Oversight
  • Loading and unloading
  • Shipping and receiving
  • Heavy Lifting
  • Warehouse Operations
  • Storage Organization
  • Deadline Management
  • Hazardous Materials Handling
  • Vehicle Maintenance
  • Packing and Unpacking
  • Shipment Preparation
  • Inventory Replenishment
  • Order Processing

Certification

Adult child and baby cpr AED and first aid certificate from American red cross

Timeline

Warehouse/ Parts Runner

Pippin Brothers
04.2024 - Current

Key Holder

JOANN Fabrics And Crafts
09.2016 - 03.2018

Key Holder

Sonic Drive In
07.2014 - 09.2015

High School Diploma -

Redmond High School

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Briana Stephens