Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Briana Taylor

Akron,OH

Summary

Dedicated employee with a history of exceeding customer and patron expectations. Skilled at reducing customer dissatisfaction through decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

11
11
years of professional experience

Work History

Cosmetologist

Bri's Beauty HIve
Akron, Ohio
02.2020 - Current
  • Created customized hair styles according to client's preferences and facial features.
  • Maintained cleanliness of salon equipment and tools.
  • Ensured proper sanitation practices were followed at all times.
  • Managed appointments through scheduling software program.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Advised clients on how to maintain their new hairstyles at home.
  • Performed scalp treatments to improve hair health and texture.
  • Developed a loyal client base through excellent customer service.
  • Engaged with customers by providing friendly conversation during services.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Ordered, displayed and maintained supplies.

Sales Representative

Spectrum
Akron, OH
10.2017 - 10.2020
  • Managed and nurtured client relationships to optimize customer contentment.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Technical Support Representative

PlusOne Communications, Cox Cable
Akron, OH
04.2013 - 08.2016
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Created reports on customer complaints and feedback for management review.
  • Recommended upgrades or additional features that could enhance user experience.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.

Education

High School Diploma -

Garfield High School
Akron, OH
06-2011

Skills

  • Product expertise
  • Friendly Communication
  • Chemical Mixing and Application
  • Relationship Building
  • Issue Resolution
  • Salon Management
  • Client Education
  • Clear Communication
  • Scheduling appointments
  • QuickBooks proficiency
  • Order Processing
  • Flexible Schedule
  • Customer Service
  • Teamwork and Collaboration
  • Professional Demeanor
  • Policy and Procedure Adherence
  • Listening Skills
  • Conflict Resolution
  • Cash Handling
  • Outgoing Personality
  • Excellent communication skills
  • Technical Support
  • Technical Troubleshooting
  • Microsoft Outlook
  • Call Center Operations

Languages

English
Full Professional

References

References available upon request.

Timeline

Cosmetologist

Bri's Beauty HIve
02.2020 - Current

Sales Representative

Spectrum
10.2017 - 10.2020

Technical Support Representative

PlusOne Communications, Cox Cable
04.2013 - 08.2016

High School Diploma -

Garfield High School

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Briana Taylor