Briana Taylor
Akron,OH
Summary
Dedicated employee with a history of exceeding customer and patron expectations. Skilled at reducing customer dissatisfaction through decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Bri's Beauty HIve
Akron, Ohio
02.2020 - Current
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Performed scalp treatments to improve hair health and texture.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Ordered, displayed and maintained supplies.
Sales Representative
Spectrum
Akron, OH
10.2017 - 10.2020
- Managed and nurtured client relationships to optimize customer contentment.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Technical Support Representative
PlusOne Communications, Cox Cable
Akron, OH
04.2013 - 08.2016
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Created reports on customer complaints and feedback for management review.
- Recommended upgrades or additional features that could enhance user experience.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
Education
High School Diploma -
Garfield High School
Akron, OH06-2011
Skills
- Product expertise
- Friendly Communication
- Chemical Mixing and Application
- Relationship Building
- Issue Resolution
- Salon Management
- Client Education
- Clear Communication
- Scheduling appointments
- QuickBooks proficiency
- Order Processing
- Flexible Schedule
- Customer Service
- Teamwork and Collaboration
- Professional Demeanor
- Policy and Procedure Adherence
- Listening Skills
- Conflict Resolution
- Cash Handling
- Outgoing Personality
- Excellent communication skills
- Technical Support
- Technical Troubleshooting
- Microsoft Outlook
- Call Center Operations
Languages
English
Full Professional
References
References available upon request.
Timeline
Cosmetologist
Bri's Beauty HIve
02.2020 - Current
Sales Representative
Spectrum
10.2017 - 10.2020
Technical Support Representative
PlusOne Communications, Cox Cable
04.2013 - 08.2016
High School Diploma -
Garfield High School
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