Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Tello

PO Box 524

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

City Of Castroville
Castroville
10.2021 - 04.2025
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Customer Service Representative

City Of Castroville
Castroville
09.2014 - 11.2018
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

Mayfield High School
Las Cruces, NM

Skills

  • Filing system development
  • Calendar management
  • Customer service
  • Event planning
  • Office supply management
  • Conflict resolution
  • Budget tracking
  • Microsoft outlook
  • Project management
  • Microsoft Excel
  • Office administration
  • Phone call answering
  • Supervising staff
  • Critical thinking
  • Meeting arrangements
  • Excel spreadsheets

Timeline

Administrative Assistant

City Of Castroville
10.2021 - 04.2025

Customer Service Representative

City Of Castroville
09.2014 - 11.2018

High School Diploma -

Mayfield High School

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