Briana Thistle
Dedham,MA
Summary
Tactful and empathetic professional with experience in case management, daycare support, and data organization. Skilled in consumer and client psychology, with a strong ability to understand motivations and align strategies to audience needs. Adept at observing behavioral patterns, drawing actionable insights, and blending human understanding with structured record-keeping to enhance engagement, communication, and overall program outcomes.
Overview
7
7
years of professional experience
Work History
E-Commerce Data Entry
UpscaleResale712 (Independent EBay Seller)
06.2025 - Current
- Analyzed consumer behavior and purchasing patterns within the vintage apparel market to forecast trends and adjust listings for maximum engagement.
- Crafted optimized product descriptions, imagery, and titles based on social media and marketplace trend analysis, increasing visibility and conversion rates.
- Managed online catalog of 500+ items, using data-driven insights to refine pricing, branding, and promotional strategy.
- Applied principles of consumer psychology to enhance perceived value and storytelling across listings and packaging.
Case Manager
Greater Boston Addiction Centers
06.2024 - 06.2025
- Assisted clients in navigating healthcare services and resources.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Conducted assessments to identify client needs and service gaps.
- Proficent in KIPU EMR
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Group Facilitator/Behavioral Technician
Greater Boston Addiction Centers
02.2024 - 06.2025
- Facilitated group discussions to enhance team collaboration and problem-solving skills.
- Developed and implemented engaging activities to promote participant involvement and learning retention.
- Assisted in evaluating participant feedback to improve future sessions and enhance overall effectiveness.
- Adapted facilitation techniques based on group dynamics to foster a supportive environment for discussion.
- Documented session outcomes and recommendations, contributing to ongoing program development strategies.
Daycare Teacher
Encounter Learning Center
02.2022 - 02.2024
- Established positive relationships with children through nurturing interactions and consistent communication.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Daycare Teacher
Little Sprouts
07.2018 - 01.2022
- Developed and implemented age-appropriate lesson plans that fostered children's cognitive and social skills.
- Created engaging activities to promote physical development through play-based learning strategies.
- Collaborated with parents to discuss children's progress and address developmental concerns effectively.
- Maintained a safe, clean, and organized classroom environment conducive to learning and exploration.
Education
Massbay Community College
Wellesley, MAHigh School Diploma -
Dedham High School
Dedham, MA06.2018
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Relationship building
- Conflict resolution
- Positive attitude
- Client advocacy
- Emotional awareness
- Patient assessments
- Product strategy
- Interpersonal communication
- Research and trend analysis
- Pricing strategy
Timeline
E-Commerce Data Entry
UpscaleResale712 (Independent EBay Seller)
06.2025 - Current
Case Manager
Greater Boston Addiction Centers
06.2024 - 06.2025
Group Facilitator/Behavioral Technician
Greater Boston Addiction Centers
02.2024 - 06.2025
Daycare Teacher
Encounter Learning Center
02.2022 - 02.2024
Daycare Teacher
Little Sprouts
07.2018 - 01.2022
Massbay Community College
High School Diploma -
Dedham High School
Philanthropy/Interests
- Fostered 100+ dogs with my family (2013–2020), providing care, housing, and transportation across New England, adapting to each animal’s needs.
- Created and distributed seasonal care packages for people experiencing homelessness in the greater Boston area (2015–2020), tailoring items to weather and comfort.
- Modeled professionally for 3+ years, traveling across the U.S., building connections, and managing schedules with reliability and professionalism.
- Coordinated volunteer efforts and applied observation and empathy to support community needs.