Briana Thompson
Camilla,GA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Account Executive
Pelham Loan Compsny
Pelham, GA
08.2023 - Current
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficient
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Evaluated loan applications and supporting documents to determine creditworthiness of applicants.
- Processed loan payments, including interest calculations and adjustments for escrow accounts.
- Maintained updated records of customer account activities.
- Assisted customers with loan-related inquiries and requests for information or documentation.
- Reviewed credit reports to verify accuracy of information reported by credit bureaus.
- Answered customer phone calls regarding loan status, payment schedules, and other general inquiries.
- Provided guidance to customers on how to improve their financial standing in order to qualify for a loan.
- Performed data entry tasks related to loan processing activities including entering borrower information into the system.
- Contacted previous clients to verify satisfaction with process and service and to offer additional support and wrote personal thank you notes to clients and listing agents.
- Scanned and uploaded loan and related documents into system.
- Checked applicant credit, personal references and employment histories.
- Accepted payment on accounts.
- Answered questions and advised customers regarding loans and transactions.
Education
High School Diploma -
Westwood High School
Camilla, GA05-2020
Some College (No Degree) - Business Management
Albany Technical College
Albany, GASkills
- Data Analysis
- Account Servicing
- Customer Service
- Written and verbal communication
- Managing client relationships
- Payroll Processing
- Finance
- Administrative Support
- HIPAA Compliance
- Patient Care
Certification
- Certified phlebotomist technician
- Issue date 09/14/2023
- Expiration date 09/14/2025
- ID#:23-7317
Languages
English
Professional
Timeline
Account Executive
Pelham Loan Compsny
08.2023 - Current
High School Diploma -
Westwood High School
Some College (No Degree) - Business Management
Albany Technical College
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