Summary
Overview
Work History
Education
Skills
I have my own business
Work Availability
Quote
Timeline
Bartender

BRIANA THORNE

Temple Hills,MD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

FRONT DESK RECEPTIONIST/DEPOSITS CLERK

Dave & Buster's
01.2018 - 06.2022
  • Received and fulfilled specific guest arrangement requests
  • Addressed customer concerns and issues following company standards
  • Assisted with office duties when needed
  • Conducted cash and deposit handling, including balancing cash drawer daily
  • Provided outstanding customer service
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

HOST/Server

Topolino's Restaurant
12.2022 - Current


  • Greet guests at the door and answer phone calls for take-out orders
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

SALES ASSOCIATE

Staples
06.2018 - 02.2019
  • Responded resourcefully to customer requests and concerns
  • Maintained a clean and inviting store environment
  • Stayed knowledgeable about merchandise lines, product features, and availability
  • Assisted customers with questions and provided information on procedures and policies
  • Monitored trends in social media, industry, and competitive landscape to create new material.

SENIOR SALES ASSOCIATE

Catherine's
08.2017 - 06.2018
  • Delivered excellent customer service and assisted customers.
  • Directed and supervised employees in sales, inventory management, and reconciling cash receipts.
  • Addressed customer inquiries and resolved complaints.
  • Reorganized sales floor as required.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Maintained daily transaction records and generated reports for store manager.

CERTIFIED NURSING ASSISTANT, Brookdale

Senior Living
10.2014 - 09.2015
  • Assisted with activities of daily living, including meals, transfers, bathing, and grooming.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Ensured patient comfort and dignity while performing CNA duties.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

Degree - Progress

Prince George's Community College

High School Diploma - undefined

Crossland High School
2012

Skills

  • SKILLS & ABILITIES
  • Customer Service
  • Filing/Faxing
  • MS Office
  • Sales
  • Customer Loyalty
  • POS Transactions
  • Effective Planning
  • Hospitality
  • Management Experience
  • Problem-Solving Skills

I have my own business

I have created a Skincare cosmetic line. I sell sugar scrubs for body and feet, body/hair oil, soap, and my number 1 seller whipped Shea Butter.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Timeline

HOST/Server

Topolino's Restaurant
12.2022 - Current

SALES ASSOCIATE

Staples
06.2018 - 02.2019

FRONT DESK RECEPTIONIST/DEPOSITS CLERK

Dave & Buster's
01.2018 - 06.2022

SENIOR SALES ASSOCIATE

Catherine's
08.2017 - 06.2018

CERTIFIED NURSING ASSISTANT, Brookdale

Senior Living
10.2014 - 09.2015

Degree - Progress

Prince George's Community College

High School Diploma - undefined

Crossland High School
BRIANA THORNE