Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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Briana Urrutia Flores

Miami,FL

Summary

Dedicated, well-organized, and detail-oriented professional with four years of honorable service in the United States Marine Corps, achieving the rank of Corporal (supervisor) through meritorious promotion. Skilled in planning, delegating, and executing critical missions under pressure, while managing multiple tasks. Fluent in English and Spanish, with a proven track record of managing over $150M in military equipment to ensure operational efficiency and meet project timelines. Demonstrated ability to deliver excellent customer service, handle patient inquiries, and coordinate insurance claims. Improved billing accuracy and office efficiency through meticulous record-keeping and effective communication with insurance companies. Excited to apply these valuable skills in a new role.

Overview

6
6
years of professional experience

Work History

Dental Receptionist

Bueno Dental Studio
04.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Inventory Management Specialist

United States Marine Corps
06.2019 - 06.2023
  • Met with department heads to discuss and review issues or upcoming assignments within our unit and units that received our support
  • Supervised more than $150M in high-value military equipment including but not limited to weapons, uniforms, and vehicle components as well as maintaining the serviceability along with quarterly inventories
  • Managed unit's timelines for successful completion, ensuring milestones were met and deadlines were adhered to
  • Scheduled meetings for senior and officer leadership with the department heads of surrounding units to discuss the upcoming exercises and planned accordingly
  • Trained new staff on job duties, policies and safety procedures to ensure they're properly integrated into their new unit
  • Oversaw warehouse staff and maintain efficiency in a fast-paced environment
  • Divided and categorized cargo received and redirected shipments in order to support units
  • Created and directed detailed and organized processes to increase quality and service standards
  • Handled the personal effects of military members who had become unable to perform their duties with senior and officer leadership in accordance with the Marine Corps policy order
  • Created invoices for deploying units to receive, inventory, and return gear during time critical operations
  • Delegated tasks to staff members and confirmed they were completed in a timely manner
  • Completed quarterly reports for staff members on their performance to maintain good communication and accountability
  • Maintained and overlooked records of gear and equipment ensuring they were properly documented and filed correctly for upcoming unit inspections
  • Worked with senior leadership creating and updating the Standard Operating Procedures to improve the quality and performance of the service members working in our unit
  • Became proficient in using MS Teams, Outlook, Excel, PowerPoint, Publisher, Sharepoint, OneNote

Retail Sales Associate

Bed Bath & Beyond
11.2018 - 02.2019
  • Greeted customers and helped with product questions, selections and purchases
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Issued receipts and processed refunds, credits or exchanges
  • Informed customers of current store promotions to encourage additional sales purchases
  • Answered questions about store policies and addressed customer concerns

Education

High School Diploma -

Coral Gables Senior High
Miami, FL
05.2019

Skills

  • Time Management
  • Critical Thinking
  • Inventory and Data Analysis
  • Attention to Detail
  • Verbal and Written Communication
  • Project Management
  • Strategic Planning
  • Problem-Solving
  • Leadership
  • Adaptability
  • Dental terminology
  • Excellent multitasking capability
  • Data entry

Professional Highlights

  • Meritorious Achievement Award, Meritorious promotion from the rank of Lance Corporal to Corporal. Based on outstanding performance and recognition to assume a position of authority and responsibility.
  • Leadership Role, Assumed responsibility for different sections and oversaw other service members within my unit. Worked hand in hand with senior and/or officer leadership to manage operations and provide support to other units.
  • End of Active Service, Completed 4 years of active duty service with an honorable discharge.

Timeline

Dental Receptionist

Bueno Dental Studio
04.2024 - Current

Inventory Management Specialist

United States Marine Corps
06.2019 - 06.2023

Retail Sales Associate

Bed Bath & Beyond
11.2018 - 02.2019

High School Diploma -

Coral Gables Senior High

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Briana Urrutia Flores