Briana Usher
301 Monticello Mews,Virginia
Summary
Results-driven professional with extensive experience as a Nuclear Inspector and Customer Service Specialist. Excelling in quality control and customer relation’s. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
O39 Nuclear Inspector
Newport News Shipbuilding
01.2018 - Current
- Inspected components for compliance with quality standards and specifications.
- Conducted thorough examinations using precision measuring tools and equipment.
- Documented inspection results, identifying discrepancies and recommending corrective actions.
- Collaborated with engineering teams to address quality assurance issues effectively.
- Trained new inspectors on safety protocols and inspection procedures.
- Led initiatives to improve inspection processes, enhancing efficiency and accuracy.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
Call Center Representative
ADT Security
04.2014 - 11.2017
- Managed high-volume inbound calls, effectively addressing customer inquiries and concerns.
- Utilized CRM software to document interactions and track service requests promptly.
- Collaborated with team members to enhance call handling processes and improve customer satisfaction.
- Trained new representatives on best practices for handling difficult customer situations efficiently.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Chesapeake, VA06.2026
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Safety awareness
- Equipment inspection
- Analysis and testing
- Software proficiency
- Attention to detail
- Problem-solving
- Time management
- Critical thinking
- Documentation and recordkeeping
- Customer service
- Excellent communication
- Written communication
- Word processing
- Troubleshooting
- Multitasking
- Organizational skills
Timeline
O39 Nuclear Inspector
Newport News Shipbuilding
01.2018 - Current
Call Center Representative
ADT Security
04.2014 - 11.2017
Bachelor of Science - Nursing
Arizona College of Nursing