BRIANA VIRGIN
Tracy,CA
Summary
Experienced Supervisor in Appliance Repair with a proven track record in diagnosing and repairing residential appliances. Delivered quality assurance through effective team leadership, training, and mentorship, while maintaining a focus on exceptional customer service and workplace safety. Committed to organizational excellence and continuous personal and professional growth.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Appliance Repair Technician Supervisor / Lead
Bosch Appliances
Tracy, CA
02.2022 - Current
- Supervise and lead a team of 4 Appliance Repair Technicians, providing guidance, training, and support to ensure high-quality work and adherence to company standards.
- Assign daily tasks, monitor progress, and ensure timely completion of all assigned work orders.
- Interfaced with management to communicate team performance, address issues, and coordinate workflow effectively.
- Oversaw quality of work performed by laborers from another contractor, ensuring high standards and compliance with safety protocols.
- Diagnose, test, and repair residential appliances including, but not limited to washers, dryers, refrigerators, ranges, freezers.
- Completed and submitted daily work reports tracking team productivity, documenting repair activities, and managing inventory.
- Utilize specialized software to order parts, document repairs and maintenance performed.
- Provide exceptional and timely customer service.
- Operated motorized pallet jack to efficiently transport materials within the warehouse. and prepare equipment for shipment.
Warehouse Order Selector
Ryder
Tracy, CA
05.2021 - 02.2022
- Processed and expedited customer orders to meet strict deadlines, ensuring high customer satisfaction.
- Selected items and quantities for customer orders by verifying UPC codes and descriptions.
- Maintained cleanliness in and around buildings to ensure a safe environment, prioritizing safety at all times.
- Staged pallets in designated bays, building stable, well-cubed pallets for efficient transport.
- Pick the correct item and quantity, checking UPCs or item descriptions.
- Conducted training sessions for new employees on company policies and procedures.
- Trained new employees on operational procedures to enhance onboarding experience.
Warehouse Order Selector
SuperValu
Stockton, CA
10.2018 - 05.2021
- Prepare customer orders for packaging and shipment.
- Receive products using radio frequency scanners -Pack and ship customer orders.
- Maintained cleanliness and safety of warehouse for customers and employees through basic janitorial and maintenance tasks.
- Prepared customer orders for efficient packaging and timely shipment.
- Received products using radio frequency scanners and packed customer orders for shipment.
- Inspected equipment for safety hazards in the warehouse.
- Performed basic janitorial or maintenance tasks to keep the warehouse maintained and safe for customers and employees.
Stocking Associate
Marshalls
Lodi, CA
06.2016 - 05.2018
- Unloaded trucks, sorted merchandise to all departments, maintained clean receiving area to ensure efficient inventory flow.
- Processed and prepared merchandise for sales floor to enhance product availability for customers.
- Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
- Initiated and participated in store recovery throughout the day.
- Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
- Adhered to company policies and procedures to ensure compliance in daily operations.
- Participate in safety awareness and maintain a safe environment.
Education
Associate degree - Buisness International
San Joaquin Delta College
Stockton, CA 08.2024 - 08.2026
Skills
- Appliance diagnostics
- Issue resolution
- Inventory management
- Project management
- Team leadership
- Issue resolution
- Client relations
- Issue resolution
Phone
CELL, (209) 817-2609
Timeline
Associate degree - Buisness International
San Joaquin Delta College
08.2024 - 08.2026
Appliance Repair Technician Supervisor / Lead
Bosch Appliances
02.2022 - Current
Warehouse Order Selector
Ryder
05.2021 - 02.2022
Warehouse Order Selector
SuperValu
10.2018 - 05.2021
Stocking Associate
Marshalls
06.2016 - 05.2018