Briana Waddle
USAF Academy,CO
Summary
Dynamic healthcare professional with extensive experience at Children's Hospital of Colorado, excelling in case management and patient advocacy. Proven ability to train and mentor staff while ensuring compliance and quality assurance. Skilled in EMR systems and fostering collaboration across teams to enhance patient-centered care and support diverse family needs.
Overview
7
7
years of professional experience
Work History
Senior Patient Registration Representative
Children's Hospital of Colorado
Colorado Springs, USA
03.2025 - Current
- Served as a subject matter expert (SME) for workflows; trained and mentored new staff.
- Acted as liaison between Patient Access, clinical departments, and community partners.
- Supported audits, reporting, and workload assignments in a high-volume healthcare setting, ensuring patient-centered care.
- Coordinated across clinical departments to ensure accurate referrals and timely communication of care plans.
- Connect families to appropriate financial, clinical, and social resources.
Patient Family Service Specialist
Children's Hospital of Colorado
Colorado Springs, USA
04.2024 - 03.2025
- Assisted patients and families with care navigation, scheduling, and documentation.
- Collected insurance/payment information, and maintained EMR accuracy.
- Provided empathetic support to families facing medical and emotional challenges.
- Ensured compliance with established standards by following quality assurance protocols.
- Maintained a high level of organizational skills in order to manage multiple tasks efficiently.
Special Education Paraprofessional
D49 School District
Colorado Springs, USA
09.2023 - 05.2024
- Advocated for students' needs, and collaborated with teachers to foster inclusive learning environments.
- Documented progress and assisted in implementing social-emotional growth strategies.
- Supported students with diverse backgrounds and individualized education plans, advocating for equitable resources.
- Handled individual caseloads of 10 or more students on a weekly basis.
Behavior Therapist
Alpine Autism Center
Colorado Springs, USA
05.2023 - 09.2023
- Delivered one-on-one Applied Behavior Analysis therapy for children with autism.
- Partnered with families to support social, emotional, and developmental growth.
- Maintained detailed progress notes, and collaborated with supervisors for individualized treatment.
- Collaborated closely with other professionals, such as psychologists, psychiatrists, teachers, and social workers, to develop comprehensive treatment plans.
Insurance Professional II
USAA
Remote / Colorado Springs, USA
11.2021 - 05.2023
- Delivered one-on-one Applied Behavior Analysis therapy for children with autism.
- Partnered with families to support social, emotional, and developmental growth.
- Maintained detailed progress notes and collaborated with supervisors for individualized treatment.
- Collaborated closely with other professionals such as psychologists, psychiatrists, teachers, and social workers to develop comprehensive treatment plans.
Educator
Riverwalk Academy
Rock Hill, SC
08.2018 - 04.2021
- Developed engaging lesson plans tailored to diverse student needs.
- Participated in professional development activities such as seminars, workshops, trainings.
- Communicated regularly with parents regarding student performance and behavior.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Advocated for students' needs within community services and support networks.
Education
Bachelor of Arts - Early Childhood Education
University of South Carolina
Columbia, SC05.2018
Skills
- Case Management & Advocacy
- Patient & Family Support
- Cultural Competence & Diversity Awareness
- Collaboration & Teamwork
- Documentation & EMR Systems
- Social-Emotional Support
- Training & Mentorship
Volunteer Experience
Walter Reed National Military Medical Center - Wounded Warriors Program Bethesda, MD, January 2018- December 2019
- Assisted with events supporting wounded service members, veterans, and families.
- Provided emotional support and helped connect participants with resources.
- Collaborated with staff and volunteers to ensure smooth execution of events and participant satisfaction.
Timeline
Senior Patient Registration Representative
Children's Hospital of Colorado
03.2025 - Current
Patient Family Service Specialist
Children's Hospital of Colorado
04.2024 - 03.2025
Special Education Paraprofessional
D49 School District
09.2023 - 05.2024
Behavior Therapist
Alpine Autism Center
05.2023 - 09.2023
Insurance Professional II
USAA
11.2021 - 05.2023
Educator
Riverwalk Academy
08.2018 - 04.2021
Bachelor of Arts - Early Childhood Education
University of South Carolina
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