Briana Walden
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Revenue Cycle Associate II
One Call
05.2017 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Identified and resolved payment issues between patients and providers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Customer Service Representative II
State Farm
10.2011 - 05.2017
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Utilized various software programs to process customer payments.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2004
Skills
- Accounts Receivable
- Accurate data entry
- Microsoft Excel
- Microsoft Outlook
- Research
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Revenue Cycle Associate II
One Call
05.2017 - Current
Customer Service Representative II
State Farm
10.2011 - 05.2017
High School Diploma -
Andrew Jackson High School