Briana Walker
Mesquite,TX
Summary
Goal-oriented Overnight Stocker eager to provide efficient support to sales and customer service teams. Tirelessly keeps merchandise well-stocked and attractively arranged for purchase. Exceeds prescribed standards in work speed and quality.
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Team-minded Customer Service Administrator offering 5 years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established in several different companies.
Overview
3
3
years of professional experience
Work History
Overnight Freight Associate
Home Depot
Dallas, TX
08.2023 - 04.2024
- Processed paperwork for incoming and outgoing shipments.
- Responded to customer inquiries regarding shipment status or delivery times.
- Operated scanning equipment to record product information into the system.
- Performed quality control checks on all incoming and outgoing freight.
Picker Packer/Stow Associate/Problem Solver
Amazon
Forney, TX
09.2022 - 06.2023
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Checked expiration dates on perishable items prior to packing them for shipment.
Online Grocery Associate
Walmart
Balch Springs, TX
01.2021 - 04.2022
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
Education
High School Diploma -
South Garland High School
Garland, TX06-2021
Skills
- Pallet Jacks
- Quality Control Analysis
- Barcode scanning
- Heavy Lifting
- Freight Handling
- Pallet Jack Operation
- Shipping and receiving
- Customer service expertise
Timeline
Overnight Freight Associate
Home Depot
08.2023 - 04.2024
Picker Packer/Stow Associate/Problem Solver
Amazon
09.2022 - 06.2023
Online Grocery Associate
Walmart
01.2021 - 04.2022
High School Diploma -
South Garland High School