Briana Wall
Summary
Results-driven Service Advisor with a strong background in vehicle diagnostics and effective communication. Skilled in problem-solving, service scheduling, and managing warranty negotiations, consistently achieving timely solutions for client needs.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service Advisor
Subaru of Ontario
Ontario, CA
05.2026 - Current
- Presented service recommendations based on mileage and technician assessments.
- Educated customers on vehicle diagnostics, repair, and scheduled maintenance impact on vehicle longevity.
- Coordinated with internal teams to deliver timely solutions that addressed client needs effectively.
- Negotiated with manufacturer third-party warranty and insurance companies to secure favorable terms for clients.
Service Advisor
University Tire and Auto Service
Los Angeles, California
07.2024 - 05.2026
- Guided customers through repair processes with consistent updates and clear communication
- Contacted warranty and insurance companies on behalf of customers to negotiate approvals
- Identified and procured correct parts for repairs from diverse suppliers, ensuring timely completion
- Maintained detailed and professional documentation of every repair process on Tekmetric
Service Advisor
Charlie's Hillside Auto
Torrance, CA
02.2024 - 07.2024
- Communicated with customers regarding vehicle repairs, ensuring timely updates and resolution of inquiries
- Coordinated parts orders from multiple vendors to expedite repair turnaround
- Generated repair orders and estimates using Mitchell for diverse vehicle makes and models
Assistant Sales Manager
Shift Operations LLC
Whittier, CA
10.2021 - 08.2022
- Promoted from driver to sales and then to management within a short time frame, showcasing adaptability and quick learning
- Coached a team of 30 associates on Sales tactics and customer service strategies
- Coordinated weekly scheduling of sales associates based on appointment demand to optimize coverage and service
- Resolved incidents of customer dissatisfaction through effective de-escalation techniques, improving customer retention
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ02-2025
Associate of Arts - Visual Arts
Citrus College
Glendora, CA06-2017
Skills
- Vehicle diagnostics
- Repair recommendations
- Warranty negotiation strategies
- Repair process management
- Service scheduling
- Documentation and reporting
- Problem solving
- Time management
- Sales strategies
- Effective communication
- Conflict resolution
Certification
- ASE C1 Service Consultant Certification
- ASE P2 Parts Specialist Certification
Timeline
Service Advisor
Subaru of Ontario
05.2026 - Current
Service Advisor
University Tire and Auto Service
07.2024 - 05.2026
Service Advisor
Charlie's Hillside Auto
02.2024 - 07.2024
Assistant Sales Manager
Shift Operations LLC
10.2021 - 08.2022
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Visual Arts
Citrus College