Briana Wallace
Miami,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Call Center
Gobal Response
11.2021 - 10.2022
- Assisted customers with placing orders through the company website named sees candy.
- During my time in this position I was required to take inbound calls coming in at extremely high volumes.
- This position required educating customers on the various products and promotions that the company offered .
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- And maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Retrieved information and performed data entry using appropriate computer programs.
Cashier
Winn Dixie
09.2021 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Warehouse Associate
Amazon
10.2018 - 03.2020
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Operated RF scanners to track merchandise and verify contents of containers.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Food Service Attendant
SeaWorld Parks & Resorts
10.2016 - 05.2018
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Cashiering , Hosting , Stocking , Food prepping
- Helping Guest with questions and concerns regarding Park hours , ingredients and Park Events
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties
Education
High School Diploma -
Oakridge Highschool
Orlando, FLSkills
- Assembly and production
- Customer assistance
- Product upselling
- Safe food handling
- ServSafe
- Sales
- Call Center Operations
- Customer Service Optimization
- Verbal and Written Communication
- System Documentation
Timeline
Call Center
Gobal Response
11.2021 - 10.2022
Cashier
Winn Dixie
09.2021 - 02.2022
Warehouse Associate
Amazon
10.2018 - 03.2020
Food Service Attendant
SeaWorld Parks & Resorts
10.2016 - 05.2018
High School Diploma -
Oakridge Highschool
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