BRIANA WALLACE
Fraser,Michigan
Summary
Advanced Data Entry, Professional Phone Etiquette, Problem Solver, and empathic customer service team leader. Excellent remote communication . Efficient and precise in Customer Service. Great communication. I’m a Critical thinker with the ability to operate independently and collaboratively when required
Overview
4
4
years of professional experience
Work History
Catalog Associate (remote)
Aston Carter
Detroit, MI
05.2023 - 11.2023
- Researched new products to add to the catalog.
- Ensured timely completion of all assigned tasks within set deadlines.
- Examined financial statements to detect and report errors and irregularities.
- Stored, shared and created documents with Microsoft Word, Google Docs, and SharePoint.
Application Support Specialist
Remote
01.2022 - 03.2023
- Effectively handle inbound calls by guiding customers through the loan application process
- Track and document all inquiries using the applicable systems
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Updated customer information in a database
- Verified outdated data and make any necessary changes to records.
Office Assistant/Legal File Clerk(Hybrid)
Payne Pulliam School
Detroit
01.2022 - Current
- Handled office correspondence and incoming and outgoing mail
- Managed office mail, payroll distribution, and the physical setting of the front office
- Managed office space and office equipment
- Assisted in the completion of various regulatory filings
- Successfully handled all clerical and administrative duties including answering phones, recording and relaying messages, and providing callers and walk-ins with information about the company.
- Conducted office inventory checks and requested restock of supplies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Concentrix Insurance Claim Specialist
Remote
01.2020 - 01.2021
- Created spreadsheets to track important customer information and orders
- Transferred data from hard copy to a digital database
- Updated customer information in a database for insurance claim
- Organized existing data in a spreadsheet
- Answered inbound member calls regarding eligibility, benefits, and coverage levels related to the different medical plans.
Education
Psychology -
Wilberforce University
01.2022
Skills
- Microsoft Excel
- CRM Software
- Google excel
- Auditing
- Active Listening
- Interpersonal Skills
- Inbound and Outbound Calling
- Computer Proficiency
- Customer service skills
- Project management
- Technical Troubleshooting
Details
Fraser, Michigan
References
Kenneth Pulliam, Payne Pulliam School, kpulliam@paynepulliamschool.org, 313-727-7175
Timeline
Catalog Associate (remote)
Aston Carter
05.2023 - 11.2023
Application Support Specialist
Remote
01.2022 - 03.2023
Office Assistant/Legal File Clerk(Hybrid)
Payne Pulliam School
01.2022 - Current
Concentrix Insurance Claim Specialist
Remote
01.2020 - 01.2021
Psychology -
Wilberforce University
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