Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANA washington

Arcola,TX

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Methodist Healthcare
Houston, TX
08.2022 - Current
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Handled sensitive information in a confidential manner.
  • Completed basic bookkeeping and document filing.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.

Front Desk Receptionist

Marriott
Houston, TX
11.2020 - 08.2022
  • Completed basic bookkeeping and document filing.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Assisted in the management of the company's social media accounts.

GM Team Lead

Walmart
Houston, TX
01.2018 - 11.2020
  • Guided management and supervisory staff to promote smooth operations.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

Education

High School Diploma -

Wisdom High School
6529 Beverly Hill St, Houston, TX 77057
05-2018

Skills

  • Spreadsheet tracking
  • Correspondence drafting
  • Mail distribution
  • Correspondence typing
  • Appointment confirmation
  • Mail coordination
  • Initiative-taking
  • Meeting scheduling
  • Strategic planning
  • Data confidentiality
  • Call routing
  • Document management
  • Appointment scheduling
  • Administrative support
  • Departmental support
  • Issue handling
  • Conflict management
  • Bookkeeping
  • Record keeping
  • Front office management
  • Customer service
  • Telephone etiquette
  • Inventory control
  • Administrative skills
  • Scheduling appointments
  • Guest relations

Timeline

Front Desk Receptionist

Methodist Healthcare
08.2022 - Current

Front Desk Receptionist

Marriott
11.2020 - 08.2022

GM Team Lead

Walmart
01.2018 - 11.2020

High School Diploma -

Wisdom High School
BRIANA washington