Briana Washington
Wilmington,DE
Summary
Detail-oriented collections agent with expertise in negotiation and customer service. Proven ability to manage accounts and resolve inquiries efficiently, ensuring customer satisfaction and compliance with credit policies.
Overview
4
4
years of professional experience
Work History
Collections Agent
Simms Associates
Newark , DE
09.2024 - Current
- Leveraged collection software to monitor and manage delinquent accounts, ensuring timely follow-up.
- Negotiated payment plans with clients to facilitate debt resolution amicably.
- Coordinated inbound and outbound communications with clients to resolve outstanding balances.
- Informed clients about credit reporting policies and their impact on accounts, fostering understanding and compliance.
- Adhered to company policies and applicable laws while collecting debts from customers.
Customer Service Cashier
Home Depot
Newcastle , DE
08.2022 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Addressed customer inquiries and complaints with professionalism and empathy to ensure satisfaction.
- Welcomed customers and delivered friendly customer service to create a positive atmosphere.
- Guided customers in locating products throughout the store to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
- Oversaw inventory control by tracking stock levels and organizing storage areas. by restocking shelves regularly.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DE06-2021
Skills
- Debt collection
- Debt negotiation
- Collections software
- Credit reporting
- Regulatory adherence
- Account management
- Customer relationship management
Timeline
Collections Agent
Simms Associates
09.2024 - Current
Customer Service Cashier
Home Depot
08.2022 - 06.2024
High School Diploma -
Howard High School of Technology