Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana White

Fort Wainwright

Summary

With a proven track record at Plambeck Floor Custom, I excel in hardwood installation and customer service, ensuring over 90% client satisfaction through superior craftsmanship and empathetic client interactions. My expertise in flooring techniques and commitment to work ethic have significantly enhanced operational efficiency and project quality.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Lead Flooring Installer

Plambeck Floor Custom
02.2023 - Current
  • Conducted thorough post-installation inspections, ensuring exceptional craftsmanship and complete customer satisfaction.
  • Proactively addressed potential issues before they became problems by conducting regular site visits during installations.
  • Elevated client satisfaction rates through diligent attention to detail in all aspects of the installation process.
  • Partnered with other trade professionals to address any structural or design issues that arose during installation.
  • Streamlined the installation process for increased efficiency and reduced project completion time.
  • Collaborated with sales representatives to ensure accurate material orders and prompt delivery for each project.
  • Reduced waste by accurately measuring spaces and optimizing material usage during installations.
  • Developed customized installation plans to accommodate unique client preferences and design requirements.
  • Maintained open communication lines with clients throughout projects, addressing concerns promptly and professionally.
  • Promoted a positive working environment among team members through effective leadership and clear communication strategies.
  • Increased repeat business through referrals from satisfied customers who appreciated attentive service and high-quality workmanship.
  • Enhanced flooring installation quality by implementing industry best practices and adhering to safety guidelines.
  • Mentored junior installers, sharing expert knowledge and techniques for achieving top-quality results.
  • Established reputation for superior craftsmanship by consistently delivering flawless flooring installations.
  • Successfully met tight deadlines without sacrificing quality standards thanks to thorough planning and efficient time management.
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Worked with different adhesives to join foundation, flooring, and wall materials.
  • Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.

Flooring Installer

Self-employeed
01.2014 - 12.2022
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
  • Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
  • Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
  • Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
  • Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
  • Enhanced customer satisfaction by providing professional and timely flooring installation services.
  • Collaborated with team members to efficiently complete large-scale commercial flooring installations.
  • Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
  • Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
  • Offered post-installation support to clients, addressing any concerns and ensuring their complete satisfaction with the final product.
  • Improved flooring installation quality by using precision tools and techniques.
  • Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
  • Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
  • Conducted regular maintenance checks on tools used during installations to maintain efficiency over time.
  • Adhered to industry safety standards during every project, minimizing workplace accidents and injuries among colleagues.
  • Provided exceptional customer service by addressing client concerns promptly and professionally throughout the installation process.
  • Continuously updated knowledge on current trends in the industry, applying innovative techniques and technologies when applicable for better results in each project undertaken.
  • Mentored junior team members on best practices for flooring installation – sharing expertise and fostering a collaborative work environment.
  • Ensured timely completion of projects, coordinating with other contractors and managing installation timelines.
  • Demonstrated craftsmanship in installing complex floor designs, enhancing property value and client satisfaction.
  • Increased repeat business by establishing trust through transparent communication and reliable service delivery.
  • Reduced waste and optimized material usage through careful planning and measurement of flooring areas.
  • Achieved high level of precision in tile laying, resulting in consistently positive feedback from clients.
  • Increased operational efficiency, implementing organizational strategies for tools and equipment.
  • Enhanced aesthetic appeal of spaces, selecting and recommending flooring materials based on client preferences and needs.
  • Improved team performance, leading by example and setting high standards for quality and professionalism in flooring installation.
  • Delivered custom flooring solutions, working closely with clients to capture their vision and requirements.
  • Strengthened client relationships, providing maintenance tips and follow-up services to ensure satisfaction with installed flooring.
  • Adapted to evolving industry trends, incorporating eco-friendly and sustainable flooring options into service offerings.
  • Enhanced customer satisfaction by meticulously installing high-quality flooring according to client specifications.
  • Streamlined installation process, using advanced tools and equipment to increase speed and accuracy.
  • Addressed and resolved client concerns promptly, ensuring high level of customer satisfaction and retention.
  • Ensured durability and longevity of installed floors with application of appropriate finishes and sealants.
  • Maintained safe work environment by adhering to all safety protocols and guidelines during installations.
  • Improved project efficiency with precise cutting and fitting of various flooring materials.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Worked with different adhesives to join foundation, flooring, and wall materials.
  • Supplied accurate measurements and estimates for projects.
  • Recorded measurements and devised plans to match installation specifications.
  • Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Examined, categorized, and sorted incoming documents.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Analyzed financial records to verify accuracy of tax returns.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Processed invoices and payments in line with company policies and procedures.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Managed invoicing and payment processing operations.
  • Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
  • Expanded clientele base through effective marketing strategies such as social media promotions and word-of-mouth referrals.
  • Mentored junior staff members on best practices in relationship-building techniques that foster long-lasting partnerships with major accounts.
  • Developed a loyal clientele base by building strong relationships and ensuring positive experiences during each visit.

Cashier Team Lead

Handy's Convenient Store
05.2013 - 01.2014
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Crew Member

McDonald's
06.2010 - 02.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Assisted other team members in navigating large loads.
  • Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures.
  • Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.
  • Warmly welcomed customers upon approaching counter and placing orders.

Crew Member

Burger King
07.2008 - 01.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Unloaded packages with care and placed in proper staging area.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Assisted other team members in navigating large loads.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures.
  • Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

Junction City High School
Junction City, KS
12-2011

Skills

  • Flooring techniques
  • Power tools operation
  • Hardwood installation
  • Waterproofing systems
  • Carpet installation
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cash counting
  • Professionalism and ethics

Timeline

Lead Flooring Installer

Plambeck Floor Custom
02.2023 - Current

Flooring Installer

Self-employeed
01.2014 - 12.2022

Cashier Team Lead

Handy's Convenient Store
05.2013 - 01.2014

Crew Member

McDonald's
06.2010 - 02.2013

Crew Member

Burger King
07.2008 - 01.2013

High School Diploma -

Junction City High School

Similar Profiles

CREATE PROFILE
Briana White