Briana Whitehall

Supervisor (Front Desk)

• Oversee daily operations at the front end of department, ensuring smooth workflow and timely completion of tasks.
• Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improve patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Apply strong leadership skills and problem-solving to maintain team efficiency and organize workflows.
• Evaluate employee performance coach, and train to improve weak areas.

Administrative Coordinator (OMFS/ENT Department)

• Utilize EPIC system to schedule and coordinate virtual and in person appointments for over 150 patients monthly.
• Supervise, direct technicians and physicians to ensure an efficient clinic day workflow.
• Track issues with clinic to improve the processes and implement changes for the next clinic day.
• Organize, manage, and track care plans to ensure patients are following up based on their health care needs.
• Communicate and collaborate with external doctors to prepare patients for upcoming procedures and surgeries.
• Collaborate with insurance companies to acquire authorizations for medical procedures and radiology testing.
• Triage patient phone calls and answer patient questions based on medical information while utilizing department policies.

• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Phlebotomy and EKG testing
• Processing/cleaning of medical instruments.
• Registration/Administrative duties

• Trained employees, overseeing day to day operations, assisted supervisor, opened and closed center.
• Patient registration, phlebotomy, vitals, PFT testing, assisted doctor with procedures, drug and alcohol testing.
• Attended periodic leadership training.

Phlebotomy, vitals, PFT testing, vision and hearing, assisted doctors with procedures.