Briana Williams
Underwriter
Kansas City,MO
Summary
Enthusiastic underwriter eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and achieve company goals.
Overview
8
8
years of professional experience
Work History
Insurance Underwriter
Assurant Specialty Property
Kansas City, MO
05.2020 - Current
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Review all underwriting information including applications, photographs, elevation certificates and third party internet resources
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Utilized appropriate software to evaluate and determine policy approval
- Process endorsements, cancellations, reinstatements and complete policy issuance
Senior Customer Service Specialist
Assurant
Kansas City, MO
05.2017 - 05.2020
- Took 50-80 inbound calls while processing endorsements and cancellations
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person and through email.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
National Flood Services
Overland Park, KS
07.2015 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Clerk
Serco Immigration Services
Overland Park, KS
05.2014 - 05.2014
- File immigrant applications
- Check immigrant applications
- Utilized the roadrunner process
Behavioral Specialist
Spofford Home
Grandview, MO
08.2013 - 05.2014
- Conducted and interacted with clients in both individual and group counseling settings.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
Education
Bachelor of Science - Sociology
Northwest Missouri State University
Maryville, MO08.2013
Skills
- Demographics Information
- Customer Needs Assessments
- Pricing Policies
- Database Updates
- Customer Care
- Information Updates
- Insurance Knowledge
- Inbound Calls
- Data Verification
- Commercial Insurance
- Customer Inquiries
- Efficient Service
- Data Entry Knowledge
- Issue Resolution
- Service Quality
- Creative Solutions
Timeline
Insurance Underwriter
Assurant Specialty Property
05.2020 - Current
Senior Customer Service Specialist
Assurant
05.2017 - 05.2020
Customer Service Representative
National Flood Services
07.2015 - 05.2017
General Clerk
Serco Immigration Services
05.2014 - 05.2014
Behavioral Specialist
Spofford Home
08.2013 - 05.2014
Bachelor of Science - Sociology
Northwest Missouri State University