Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Williams

Bakersfield,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Program Manager

Top Notch Professional Services
01.2020 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Interacted with customers and clients to identify business needs and requirements.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Bartender

Highland Cafe
04.2020 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Direct Support Professional

The Mentor Network- REM
01.2019 - 01.2020
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

Vending Specialist

Fastenal
03.2014 - 07.2017
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Developed and implemented systems to track customer feedback and satisfaction.

Shift Lead

Subway
01.2009 - 01.2012
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.

Education

GED -

North High School
Bakersfield, CA
05.2010

Skills

  • Customer serivce
  • Call center
  • Budget Coordination
  • Time Management
  • Team Leadership
  • Conflict Resolution

Timeline

Bartender

Highland Cafe
04.2020 - 05.2023

Program Manager

Top Notch Professional Services
01.2020 - Current

Direct Support Professional

The Mentor Network- REM
01.2019 - 01.2020

Vending Specialist

Fastenal
03.2014 - 07.2017

Shift Lead

Subway
01.2009 - 01.2012

GED -

North High School

Similar Profiles

CREATE PROFILE
Briana Williams