Tenisha Tute
Norcross,GA
Summary
Highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Planning Committee Member
Delta community credit union
Atlanta, GA
11.2023 - Current
- Assisted with the development of a timeline for the planning process.
- Attended monthly meetings to discuss progress and plans.
- Conducted research on potential venues and vendors.
- Developed a budget proposal for the event.
- Coordinated logistics related to food, entertainment, decorations.
- Communicated regularly with committee members about updates or changes in plans.
- Provided guidance to other committee members throughout the planning process.
Member Care Champion
Delta community credit union
Atlanta , GA
09.2023 - Current
- Gave feedback on agents calls in order to help better support our members .
- Assisted in training new Agents with getting comfortable using multiple systems
- Processed incoming calls from members, providing accurate information and responding to questions in a timely manner with an agent shadowing me.
- Conducted follow-ups with agents regarding their member experience and with our systems
Member Care Agent
Delta Community Credit Union
Atlanta, Georgia
05.2023 - Current
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Completed research to thoroughly understand client requirements.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
General Manager
Planet Fitness
Atlanta, GA
10.2021 - 05.2023
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning.
- Administered employee discipline through verbal and written warnings.
- Led employee evaluations with constructive feedback to boost performance.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
Assistant Manager
Planet Fitness
Atlanta, GA
08.2019 - 10.2021
- Greeted members, prospective members and guests while providing exceptional customer service.
- Collaborated with general manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to comply with the company's schedule grid.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in gym opening by setting up work space, computers and cash registers.
Hostess
Uptown Brassiere
Jamaica, NY
05.2017 - 06.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accurately managed restaurants wait-list during high volume to meet guests expectations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Counseling Intern
Liberty Partnership Program
Brooklyn, NY
01.2017 - 06.2017
- Maintained client progress notes for intensive review and continuity of care.
- Worked with a plethora of children of different ages and social skills by playing a variety of hands on and active sports games.
- Converse with students about their everyday needs and conflicts, and helped to find ways to overcome situations.
- Asked questions to help clients identify personal feelings and behaviors
- Worked with diverse group of patients under direct supervision of licensed therapists and supervisors.
Education
Associate of Applied Science - Domestic Violence Counseling
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2017
High School Diploma -
High School For Democracy And Leadership
Brooklyn, NY06.2012
Skills
- Policy/program development
- Supervision and training
- Sales team development
- Performance improvements
- Customer service
- Team management
- Team training and development
- Leadership and team building
- Inventory tracking
- Volunteering
Certification
- CPR Certified
Timeline
Planning Committee Member
Delta community credit union
11.2023 - Current
Member Care Champion
Delta community credit union
09.2023 - Current
Member Care Agent
Delta Community Credit Union
05.2023 - Current
General Manager
Planet Fitness
10.2021 - 05.2023
Assistant Manager
Planet Fitness
08.2019 - 10.2021
Hostess
Uptown Brassiere
05.2017 - 06.2019
Counseling Intern
Liberty Partnership Program
01.2017 - 06.2017
Associate of Applied Science - Domestic Violence Counseling
Kingsborough Community College of The City University of New York
High School Diploma -
High School For Democracy And Leadership
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