Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Briana Williams

Miami Gardens,FL

Summary

Motivated and experienced professional with a strong desire to contribute to the growth and success of a reputable organization. Seeking a challenging and rewarding position to utilize skills, experience, and expertise for a meaningful impact. Committed to continuously developing professional skills and knowledge, eager to contribute to the company\'s objectives while fostering personal growth.

Overview

10
10
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

United Healthcare
02.2019 - 04.2023
  • Provided clear and empathetic communication to patients regarding appointments, billing inquiries, and healthcare information.
  • Verified and explained insurance coverage and benefits, ensuring patients had accurate information regarding their healthcare plans.
  • Resolved complex issues and escalated concerns, working collaboratively with support resources.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

HOMEMAKER

Williams Home
08.2017 - 02.2019
  • Prioritized tasks and met deadlines through strong time management and organization.
  • Developed excellent communication and interpersonal skills while managing a household.
  • Demonstrated attention to detail and problem-solving skills in handling finances, appointments, and inventory.
  • Adapted to change, accepted feedback, and worked independently to exceed performance standards.

RETAIL SALES ASSOCIATE

Macy's
10.2014 - 07.2017
  • Provided an exceptional customer experience by ensuring the customer was always the priority.
  • Demonstrated knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.
  • Proficient in POS systems, credit/debit, and cash payments.
  • Cleaned and organized sales floor in accordance with company merchandising standards.

CUSTOMER SERVICE ASSOCIATE

Walgreens
07.2013 - 05.2014
  • Interacted with customers, promoting excellent service and experiences to generate repeat business.
  • Maintained knowledge of products and services to promote, upsell, and cross-sell.
  • Developed strong customer relationships and loyalty through effective communication.
  • Assisted with training and mentoring new team members.

Education

Bachelor of Business Administration -

Florida International University
Miami, FL
07.2020

Skills

  • Accurate and detail-oriented with the ability to multitask in a fast-paced work environment
  • Proficient in Microsoft Office applications
  • Exceptional customer service skills
  • Active Listening
  • Ability to learn and adapt to new systems and processes
  • Excellent organizational, interpersonal, written and verbal communication skills
  • Critical Thinking
  • Problem-solving abilities

Timeline

CUSTOMER SERVICE REPRESENTATIVE

United Healthcare
02.2019 - 04.2023

HOMEMAKER

Williams Home
08.2017 - 02.2019

RETAIL SALES ASSOCIATE

Macy's
10.2014 - 07.2017

CUSTOMER SERVICE ASSOCIATE

Walgreens
07.2013 - 05.2014

Bachelor of Business Administration -

Florida International University
Briana Williams