Briana Williams
Stone Mountain,GA
Summary
To secure a challenging financial and sales career position with a progressive company which will allow increasing levels of responsibility and where my experience and skills can be actively applied toward accomplishing the company’s goals. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hybrid Member Service Agent
Delta Community Credit Union
Duluth, GA
08.2022 - Current
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of bank records and client information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Opened new checking, savings and lines of credit for customer accounts.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
Assistant Manager
Planet Fitness
Suwanee, GA
12.2021 - 08.2022
- Delegated daily tasks to team members to optimize group productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Trained newly hired top talent to fill key positions and maximize productivity.
Shift Lead
Planet Fitness
Chamblee, GA
06.2021 - 12.2021
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Some College (No Degree) - Finance
Georgia Military College - Milledgeville
Milledgeville, GASkills
- Product and service knowledge
- Retail operations management
- Training and development
- Customer rapport
- Problem resolution
- Schedule management
Certification
- Notary Signing Agent - Gwinnett county
Education and Training
true
Volunteer Work
- Atlanta VA Medical Center
- Toys for Tots
- Stephenson High School Clothing Drive
- Feed the Homeless - Ladies of Distinction
Timeline
Hybrid Member Service Agent
Delta Community Credit Union
08.2022 - Current
Assistant Manager
Planet Fitness
12.2021 - 08.2022
Shift Lead
Planet Fitness
06.2021 - 12.2021
Some College (No Degree) - Finance
Georgia Military College - Milledgeville
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