Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
References
Timeline
Generic

BRIANA WILLIAMS

Placerville ,CA

Summary

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Hardworking, and experienced with the customer base for over 16 years. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Gifted in working with stressed, confused and upset individuals to managing telephone calls, emails, letters and in-person requests for assistance.

Overview

14
14
years of professional experience

Work History

Project Coordinator

ServiceMaster Restore
05.2022 - 02.2024


  • Managed communication between cross-functional teams to facilitate project progress and resolve issues.
  • Developed and maintained project documentation, enhancing clarity and accountability among team members.
  • Implemented process improvements that streamlined workflows and increased team productivity.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Evaluated project risks and developed mitigation strategies to minimize impact on objectives.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.

Office Administrator

Arthur Murray Dance Studio
05.2021 - 02.2022
  • Managed office communications, ensuring timely information flow among departments.
  • Coordinated scheduling and logistics for meetings and events, enhancing organizational efficiency.
  • Implemented filing systems and maintained records, improving document retrieval speed and accuracy.
  • Streamlined administrative processes through effective use of office software tools, increasing productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Office Administration Coordinator

Roof Doctors
10.2020 - 04.2021
  • Delivered clerical support by handling range of routine and special requirements.
  • Enhanced productivity of Inspectors with expert administrative support.
  • Coordinated communications, financial processing, registration, record keeping and other administrative functions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Reviewed and coordinated the Inspectors schedules everyday by monitoring other staff members and phone communications.
  • Updated invoices daily and monitored record keeping by filing accordingly.
  • Managed over 50 customer calls per day.

Merchandiser Coordinator

Falcon Farms
08.2020 - 10.2020
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Inspected merchandise for quality and arranged proper display location on floor.

Office Administrator/Accountant Specialist

Location Services
12.2019 - 04.2020
  • Owned month-end closing duties, including prepaid expenses, accrued expenses and other tasks to close books.
  • Took swift action on accounting issues and system discrepancies.
  • Reviewed and verified accuracy of account balances and classifications.
  • Assisted with preparation of external audits for companies' internal use and federal or other agency requirements.
  • Performed wide variety of general accounting functions, including journal entries, month-end closing procedures and balance sheet reconciliations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Floral Assistant

Safeway
08.2019 - 12.2019
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Eliminated downtime and maximized revenue by providing top project quality control.

Restaurant Manager

Pizza Factory
02.2019 - 08.2019
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Tech Support

Google Nest
09.2016 - 01.2019
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Monitored systems in operation and input commands to troubleshoot areas such as WIFI and Thermostats.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Updated documentation and produced reports.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Dietary Aide

Gold Country Health Center
08.2013 - 09.2016
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.

Crew Leader

Round Table Pizza, Inc
08.2012 - 06.2013
  • Trained employees in time management and proper ways to complete job duties.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Monitored team members to verify work quality and address concerns.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Prepared all raw materials for cooking by cutting vegetables and preparing dough.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.

Cashier Team Lead

Heart And Soul
09.2011 - 05.2012
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated POS cash register and equipment to collect payments.
  • Displayed new stock and rotated existing products.

Veterinary Receptionist

Shingle Springs Veterinary Clinic
08.2010 - 05.2011
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Processed new patients and updated client records with key information using Microsoft Office.

Education

High School Diploma -

Shenandoah High School
Diamond Springs, CA
06.2013

Skills

  • Strong Communication and Interpersonal Skills
  • Payment Processing
  • Engaging with Diverse Customers
  • Available Nights, Weekends and Holidays
  • Building Customer Relationships and Loyalty
  • Computer Proficiency and Microsoft Office
  • Inventory Management
  • Safety and Health Compliance
  • Supply Ordering

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members in handling scheduling operations.

Additional Information

  • I provide first line support to customers for infrastructure and product related requests. I can also provide support for order management and product pre-sales. I investigate, and resolve while working with internal systems and document each call via a client ticket system. I contribute to creating and updating a support knowledge base, and have a passion for learning and knowledge share. I maintain and support quality and statistical standards at all times. Working as part of a team, I work to both individual and group targets. Providing excellent customer technical support, I strive for first call resolution with each case. Experienced Dietary Aide skilled in washing dishes and sanitizing dishes carts and tables as well as daily food prep in hospitals, hospice houses and nursing home settings. Strong interpersonal skills and technical proficiencies in accounting/adminstrating functions. Demonstrating a commitment to quality processes and the philosophy of continuous improvement. A typical day at work for me was to overlook my staff to ensure duties were being performed properly, training new hires, providing excellent customer service, handling cash in the office and up front on cash registers, and performing closing duties of the store each night which included paperwork and accurate daily sales summaries. The most enjoyable part of my job was working with a cooperative crew and knowing that all of my customers were satisfied with our product which made it very easy to up sell our products. The hardest part of my job was learning all the back office procedures but after a couple weeks of training my performance was superior.

References


Tina Steeves (Safeway) 530-306-9706

Jennifer Jennings (Round Table) 530-409-9597

Jordan Kelso (Roof Doctors) 916-616-7879

Lisa Frailey (Safeway) 530-409-5335

Ashley Owen (Location Services) 916-915-6769

Elissa Martinez (Roof Doctors) 916-825-8131

Timeline

Project Coordinator

ServiceMaster Restore
05.2022 - 02.2024

Office Administrator

Arthur Murray Dance Studio
05.2021 - 02.2022

Office Administration Coordinator

Roof Doctors
10.2020 - 04.2021

Merchandiser Coordinator

Falcon Farms
08.2020 - 10.2020

Office Administrator/Accountant Specialist

Location Services
12.2019 - 04.2020

Floral Assistant

Safeway
08.2019 - 12.2019

Restaurant Manager

Pizza Factory
02.2019 - 08.2019

Tech Support

Google Nest
09.2016 - 01.2019

Dietary Aide

Gold Country Health Center
08.2013 - 09.2016

Crew Leader

Round Table Pizza, Inc
08.2012 - 06.2013

Cashier Team Lead

Heart And Soul
09.2011 - 05.2012

Veterinary Receptionist

Shingle Springs Veterinary Clinic
08.2010 - 05.2011

High School Diploma -

Shenandoah High School

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