Briana Willis

• Collaborated with team members to deliver seamless service during high-volume events.
• Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
• Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
• Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.

Delivered efficient service as Bartender & Server at Delish Caribbean restaurant.

Increased overall efficiency of the restaurant market.

Delivered outstanding service by handling orders, serving food and beverages.

ensuring customer satisfaction.

• Maintained cleanliness and organization of the bar and dining area.

• Prepared and served a variety of cocktails and beverages.

• Collaborated with kitchen staff to ensure timely and accurate delivery of food orders.

• Handled cash and credit transactions accurately and efficiently.

• Assisted with cleaning and closing procedures at the end of each shi�.

Recommend food pairings that complement crafted beverages.

Gained practical exposure through hands-on involvement.

Create a welcoming and vibrant atmosphere for customers by engaging in friendly

and upbeat conversation, recommending menu items, and providing a genuine and

enjoyable dining experience.

Develop and implement a training program for new bartenders and servers to

ensure consistent and high-quality service.

Keep updated with the latest trends in the bartending industry and incorporate new

techniques and flavors into the cocktail menu at Delish Caribbean restaurant.

Maintain accurate inventory of alcoholic beverages and supplies, and place orders

Managed inventory and replenished stock levels as required.

Crafted innovative cocktails.

Enhanced client communication processes.

Thrived under pressure to achieve quality results.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Completed daily side work and opening and closing duties without fail.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Assisted with planning office events and meetings for smooth execution.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Assisted in event planning and execution, ensuring seamless operation of company functions.
• Supported company correspondence by drafting and distributing memos and emails.
• Improved data privacy compliance with meticulous management of sensitive information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Enhanced shopping experience, provided product information and location assistance.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.