Briana Wykes
Belfair,WA
Summary
Creative retail associate with many years of customer service experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills, willingness to learn and ability to pick up skills quickly.
Overview
6
6
years of professional experience
Work History
Bakery Assistant
C&E Custom Cakes
Port Orchard, WA
06.2021 - 01.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Assisted customers with a helpful attitude and positive approach.
- Washed dishes and sanitized prep area at end of each shift.
- Lifted and moved items weighing over 50 pounds using proper lifting techniques.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Operated commercial kitchen equipment and tools.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed dough, batter and icing in preparation for the decorator.
Home Care giver
Rescare Homecare
Silverdale, WA
07.2016 - 09.2017
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medications to patients
Customer Service Representative
Concentrix
Bremerton, WA
11.2015 - 04.2016
- Accessed secure information using the computer recourses provided
- Answered phones using the appropriate script
- Took payments via credit card/debit cards
- Knowledge of the products and services offered by the client
- Able to multitask using many different computer programs
- Demonstrated the ability to work independently using assets provided by the client
- Typed accurate notes in the account of each contact with the customers,
- Adhered to a set schedule
- Maintained a secure environment by wearing an identification badge
- Kept all the customers information secured
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Officer
S&S Security, Harrison Hospital
Bremerton, WA
02.2014 - 11.2015
- Kept detailed logs of day-to-day activities
- Monitored patients that were a potential to harm themselves or others
- Responded to emergency situations such as fire alarms and violent patients or visitors while making safety top priority.
- Wrote detailed reports of incidents of the emergency situations
- While monitoring patients in a locked down unit, provided food and water, help ambulating to the restroom or shower
- Maintained accurate 15-minute checks on each of the patients
- Donned and doffed proper person protective equipment (PPE)
- Use of verbal de-escalation
- Maintained a professional appearance and attitude when dealing with the public and visitors
- Oversaw daily monitoring and patrolled buildings, and offsite grounds
Sandwich Maker
Jimmy Johns
Bremerton, WA
11.2013 - 02.2014
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Operated manual and electric appliances to peel, slice and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Courtesy Clerk
QFC
Belfair, WA
06.2012 - 11.2013
- Maintained the cleanliness of the store
- Bagged groceries for the larger orders
- Gathered carts from the parking lot while always maintaining safety
- Assisted customers to their vehicles and loaded the groceries
- Knowledge and location of the products
- Adhered to the dress code
- Maintained a professional attitude
- Assisted customers with their general needs
- Greeted customers as they entered the store
Education
Diploma - Food handler permit
North Mason High School
Skills
- Organizational skills
- Multi-tasking
- Time management
- Ability to work under pressure
- Food Safety
- Self-motivation
Timeline
Bakery Assistant
C&E Custom Cakes
06.2021 - 01.2022
Home Care giver
Rescare Homecare
07.2016 - 09.2017
Customer Service Representative
Concentrix
11.2015 - 04.2016
Security Officer
S&S Security, Harrison Hospital
02.2014 - 11.2015
Sandwich Maker
Jimmy Johns
11.2013 - 02.2014
Courtesy Clerk
QFC
06.2012 - 11.2013
Diploma - Food handler permit
North Mason High School
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