Briana Xochitlatoa
Indianapolis
Summary
Experienced in the hospitality industry with a strong skill set in mixing and serving beverages and effectively managing bar inventory. Focus on team collaboration, adaptability, and delivering high-quality results. Excel in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Renowned for reliability, flexibility, and creating positive experiences for patrons. Dedicated to delivering top-notch service in every interaction.
Overview
9
9
years of professional experience
Work History
Bartender
Courtyard by Marriott
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Supervisor
Party City
06.2016 - 10.2022
- Job duties involve high levels of customer interaction and various merchandising functions
- We help shoppers locate items, answer customer inquiries regarding Party City goods and services, use selling techniques to recommend products, and arrange merchandise on store shelves
- Our other job responsibilities include assembling product displays, organizing stockroom inventory, maintaining store cleanliness, and performing cashier duties as needed
- Addressed helium shortage by utilizing air-filled balloons. Created balloon columns, arches, and garlands.
- Managed daily cash drawer operations including setup and reconciliation.
- Handled customer refunds, resolved issues, and ensured customer satisfaction.
- Oversaw staff performance and placement during shifts.
Education
High School Diploma -
Perry Meridian HS
Indianapolis, IN05.2017
Skills
- Bilingual (English/Spanish)
- Microsoft Office - Word
- Microsoft Office - Excel
- Excellent writing skills
- Excellent communication skills
- Customer service
- Strong multitasking
- Highly reliable
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Handling difficult customers
- Cash register operation
- Alcohol awareness
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Classic cocktails
Timeline
Bartender
Courtyard by Marriott
06.2023 - Current
Supervisor
Party City
06.2016 - 10.2022
High School Diploma -
Perry Meridian HS
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