BRIANA YOUNG
Washington,DC
Summary
Knowledgeable, experienced, and detailed-oriented with years experience in customer needs assessment,
customer communication, and first-hand interpersonal interaction. Functional in negotiating, promoting, and ensuring good
customer service. Forward-thinking in resolving conflicts and exuding a warm and friendly demeanor. Track record of being
an essential part of the management team while providing accurate information to customers to initiate immediate and long-
lasting relationships. Looking to use the garnered knowledge and experience in the furtherance of career milestones.
Overview
3
3
years of professional experience
Work History
Counter Staff / Cashier
M&t Bank Stadium
11.2019 - 07.2020
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cashier/ Front of the House
Victory Restaurant
08.2020 - 07.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Education
Bachelor of Arts - Drama
Catholic University of America
Washington, DC06.2026
Skills
- Guest Satisfaction
- Managing Deliveries
- Restaurant Operation
- Hospitality Management
- Training and Coaching
- Performance Improvement
Timeline
Cashier/ Front of the House
Victory Restaurant
08.2020 - 07.2022
Counter Staff / Cashier
M&t Bank Stadium
11.2019 - 07.2020
Bachelor of Arts - Drama
Catholic University of America
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