Summary
Overview
Work History
Skills
Timeline
Generic

Briana Young

Memphis,TN

Summary

Experienced call center professional with a proven track record of delivering exceptional customer service. Adept at handling high call volumes while maintaining a focus on quality and efficiency. Skilled in resolving customer inquiries, complaints, and issues with professionalism and patience. Strong communicator with excellent problem-solving abilities and a commitment to meeting and exceeding performance metrics.

Overview

5
5
years of professional experience

Work History

Home Advisor

Apple
01.2023 - 10.2023
  • rovided exceptional customer support for Apple products and services, addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
  • Offered expert guidance on Apple hardware, software, and services, helping customers make informed decisions about their Apple ecosystem.
  • Utilized advanced problem-solving skills to diagnose and resolve technical issues remotely, including iOS and macOS troubleshooting, software installations, and network configurations.
  • Maintained a high level of product knowledge and stayed up-to-date with Apple's latest products and updates, enabling me to provide accurate and timely assistance to customers.

Healthcare Customer Service Representative

Conduent
02.2022 - 12.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.

Call Center Agent

Dynata
06.2021 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Problem Solver

Amazon
03.2019 - 07.2021
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Analyzed and understood situation to develop action plan.

Skills

Customer Service

Communication

Problem-Solving

Detail-Oriented

Multitasking

Technical Proficiency

Time Management

Teamwork

HIPAA Compliance

Equipment Management

Healthcare Knowledge

Quality Focus

Timeline

Home Advisor

Apple
01.2023 - 10.2023

Healthcare Customer Service Representative

Conduent
02.2022 - 12.2022

Call Center Agent

Dynata
06.2021 - 11.2022

Problem Solver

Amazon
03.2019 - 07.2021

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Briana Young