Summary
Overview
Work History
Education
Skills
Timeline
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Briana Blanc Blanc

Miami,FL

Summary

Collectively I have almost 3 years in customer service and in those 3 years I have learned a lot, with that being said im very good at multi-tasking, communication and problem solving. With every customer I make sure to help them to my full ability while maintaining a professional attitude at all times. I am a dedicated Associate with experience in collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals.

Overview

2
2
years of professional experience

Work History

Sales Associate

Express
Aventura, FL
11.2019 - 11.2020
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Recommended accessories and complementary purchases to boost revenue.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Pandora
Aventura, FL
11.2019 - 12.2020
  • Explained promotions and special offers to customers
  • Helped customers navigate store, complete sales and process returns
  • Located items for customers by checking sister stores and online options
  • Resolved customer concerns using strong communication and conflict management skills
  • Demonstrated selling experience in a fast paced, service oriented retail setting
  • Worked independently but within a team environment
  • Maintained a calm demeanor and managed issues professionally and according to company standards
  • Quickly and efficiently processed payments and made accurate change


Front Desk Associate

Massage Envy
Aventura, FL
01.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Asked customers questions to meet special requests.
  • Maintained cleanliness and organization of front desk area.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Performed basic daily bookkeeping tasks.
  • Took appointments over phone, in person and via computer for guests and provided confirmation information.


Education

High School Diploma -

Dr.Micheal M Krop Highschool
05.2020

Bachelor of Science - Nursing

Barry University
Miami, FL

Skills

  • Stocking and replenishing
  • Multi-tasking strength
  • Shipment processing
  • Product and service sales
  • Cash Handling
  • Cash register operation
  • Upselling
  • Problem-solving skills
  • Great customer service skills
  • Data Entry

Timeline

Front Desk Associate

Massage Envy
01.2022 - Current

Sales Associate

Express
11.2019 - 11.2020

Sales Associate

Pandora
11.2019 - 12.2020

High School Diploma -

Dr.Micheal M Krop Highschool

Bachelor of Science - Nursing

Barry University

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Briana Blanc Blanc