Briana (Bree) Richardson
Traverse City,MI
Summary
Optical professional with proven track record of providing exceptional eye care support and customer service.Looking for a challenging position requiring strong work ethic and collaborative team skills, focusing on efficiency, effectiveness and good customer experience.
Overview
14
14
years of professional experience
Work History
Optical Tech/Optician Technician
Soave Eye Care
02.2024 - Current
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Built lasting rapport with patients through genuine interest in their vision health needs and attentive follow-up communications after appointments or purchases were made.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
Lab Liasion/Customer Service Advocate
EssilorLuxottica
02.2018 - 02.2024
- This is an extremely fast paced position that requires strong time management
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- I have mastered all departments through years of hands on experience in the optical lab to gain a wide knowledge of what happens behind the scenes to create glasses to allow me to better support our Customer Service team but to also give accurate and efficient information to our customers.
- Served as a liaison between the customer service team and other departments within the organization to ensure seamless coordination of efforts in addressing client needs.
- Enhanced customer satisfaction by promptly addressing and resolving escalated issues.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Administrative Assistant/Processor
Mid American Title
09.2014 - 02.2018
- I originally was hired as the Administrative Assistant which included many different duties to help everyone who worked in the office and our customers but quickly moved up to a Closing Processor and worked closing with the companies owners, office manager and Lead Closer.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- My main duty was to ensure all documents required to close were prepared, prepped and completed to ensure a smooth and easy closing
- I worked closely with Lenders, Realtors and other Title Companies to ensure all information was accurate and up to date at all times
Resident Aide
Boardman Lake Glens
06.2010 - 09.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Improved resident satisfaction by providing compassionate and attentive care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Education
General Studies -
Northwestern Michigan college
Traverse City, MI07.2017
Diploma -
Traverse City West Senior High School
Traverse City, MI09.2010
Early Childhood Education -
Career Tech Center
Traverse City, MI06.2009
Skills
- Detail oriented
- People Person
- Outgoing
- Multi line phone system
- Can type with speed and precision
- Optical Lens Expertise
- Glasses repair
- Problem-Solving
- Time Management
- Able to work efficiently under deadlines while maintaining quality product
References
- Kailey Brown, Current Co-Worker, 231-493-6505
- Brittany Lawrence, Previous Co-Worker, 540-835-9617
- Darilynn Van Horn, Previous Co-Worker, 231-590-7514
Timeline
Optical Tech/Optician Technician
Soave Eye Care
02.2024 - Current
Lab Liasion/Customer Service Advocate
EssilorLuxottica
02.2018 - 02.2024
Administrative Assistant/Processor
Mid American Title
09.2014 - 02.2018
Resident Aide
Boardman Lake Glens
06.2010 - 09.2014
Diploma -
Traverse City West Senior High School
Early Childhood Education -
Career Tech Center
General Studies -
Northwestern Michigan college
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