Briana D. Wade

Work History

Daybreak (amazon)

Buford, GA

01.2023 - 02.2024

Received daily delivery instructions and route assignments from dispatch.
Adhered to all applicable traffic laws while driving delivery vehicle.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Responded promptly to emergency situations involving vehicles or personnel on the roadways.
Assisted coworkers in loading orders when necessary.
Navigated routes with relevant map programs and GPS systems.
Transported and safely delivered items to prevent damage or loss.

Lowes Home Improvment

Suwannee , GA

01.2021 - 01.2023

Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Monitored register drawers to ensure adequate change was available throughout each shift.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Answered phone calls to assist customers with questions and orders.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Organized and maintained stock orders prior to shelving.

Xscape Massage

Suwannee , GA

01.2019 - 01.2021

Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Greeted clients in a professional manner and directed them to appropriate personnel or offices.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Processed invoices for payment; tracked payments received from vendors and clients.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Maintained organized filing system of paper and electronic documents.
Managed multiple calendars and contacts using computer software.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

VoiceNation

Suwannee , GA

01.2017 - 01.2019

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Asked probing questions to determine service needs and accurately input information into electronic systems.