Briana Funk
Palm Harbor,FL
Overview
11
11
years of professional experience
Work History
Collateral File Processor Level 2
Covius
Palm Harbor, FL
05.2025 - Current
- Implemented organizational systems to enhance file retrieval efficiency.
- Collaborated with cross-functional teams to streamline file processing workflows.
- Trained and mentored junior staff in best practices for file management.
- Developed standard operating procedures to improve processing consistency.
- Optimized electronic filing systems, reducing retrieval times significantly.
- Examined, categorized, and sorted incoming documents.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Coordinated with other departments to resolve any discrepancies or issues identified during file processing activities.
- Developed strong working relationships with colleagues across various departments, facilitating effective communication regarding document-related matters.
Owner/Operator
Infeariority Complex SFX Makeup and Costuming
11.2014 - Current
- Developed customized SFX makeup applications for various events and productions.
- Managed inventory and procurement of makeup supplies and costuming materials.
- Trained staff on advanced techniques in special effects makeup and costume design.
- Oversaw project timelines to ensure timely delivery of services for clients.
- Created innovative designs that enhanced visual storytelling for theatrical productions.
- Collaborated with directors and producers to achieve desired artistic vision.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Secretary
Beach To Bay Brokers
Clearwater Beach, FL
09.2018 - 06.2021
- Managed office communications, ensuring timely responses and efficient information flow.
- Coordinated scheduling for meetings and appointments, optimizing executive calendars for productivity.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparation of reports and presentations, improving clarity and visual impact for stakeholders.
- Collaborated with cross-functional teams to support project initiatives, enhancing interdepartmental communication and workflow efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Optician
Optical Outlets
Pinellas Park, FL
05.2016 - 09.2018
- Provided expert guidance on frame fitting and lens selection to enhance customer satisfaction.
- Assisted in managing inventory levels and ordering supplies to maintain optimal stock availability.
- Educated customers on proper eyewear care and maintenance for prolonged product life.
- Led a team in conducting comprehensive vision tests, ensuring accurate prescriptions for clients.
- Streamlined appointment scheduling processes, improving workflow efficiency within the optical department.
- Mentored junior staff on technical skills and customer service best practices to elevate team performance.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Skills
- Organizational growth
- Continuous learning mindset
- Interpersonal communication
- Quality control
- Project management
- Conflict resolution techniques
- Software applications
- Document scanning proficiency
- Typing speed efficiency
- Customer service
- Records retention compliance
- Team coordination
- Work prioritization
- Deadline management
- Collaborative team player
- Accuracy and precision
- Meticulous attention to detail
- Exceptional verbal/written communication
- Strong problem solving
Timeline
Collateral File Processor Level 2
Covius
05.2025 - Current
Secretary
Beach To Bay Brokers
09.2018 - 06.2021
Optician
Optical Outlets
05.2016 - 09.2018
Owner/Operator
Infeariority Complex SFX Makeup and Costuming
11.2014 - Current