Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha

Jackson

Summary

Dedicated customer service professional with expertise in enhancing client satisfaction, effective problem-solving, and strong communication skills. Proven ability to manage customer accounts and improve service efficiency.

Overview

5
5
years of professional experience

Work History

Overnight Stocker

Walmart
Jackson
09.2023 - Current
  • Stocked shelves with merchandise to maintain product availability and organization.
  • Collaborated with team members to complete overnight stocking tasks effectively.
  • Maintained cleanliness and safety standards in storage and sales areas.
  • Followed instructions to properly arrange merchandise items.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.

Customer Service Representative

Omnicare
Jackson
03.2024 - 12.2025

Assist customers with inquiries, achieving high satisfaction through effective communication. Resolve client issues swiftly, enhancing service quality, and customer loyalty. Manage customer accounts, ensuring accuracy and timely updates for seamless service. Collaborate with team members to improve processes, resulting in increased efficiency. Utilize problem-solving skills to address challenges, leading to improved client experiences. Propose and implement creative solutions to improve customer experience. Adapt quickly to new technologies and service methodologies.
Maintain meticulous records of customer interactions, ensuring accurate information for follow-ups. Analyze trends to identify areas for service improvement.

Chat Support Representative

Apple
Jackson
02.2021 - 02.2022

Boosted customer satisfaction via efficient problem resolution Provided friendly. knowledgeable service Conducted online product demonstrations for enhanced customer comprehension Boosted customer retention by delivering swift, precise support, leading to high satisfaction. Streamlined online support process, enhancing user experience and operational effciency.

Education

High School Diploma -

Jackson High School
Jackson Al
05-1998

Skills

  • Supply restocking
  • Visual merchandising
  • Inventory management
  • Hazardous materials handling
  • Product organization
  • Customer relationship management

Timeline

Customer Service Representative

Omnicare
03.2024 - 12.2025

Overnight Stocker

Walmart
09.2023 - Current

Chat Support Representative

Apple
02.2021 - 02.2022

High School Diploma -

Jackson High School