Brianah Hill
Newark
Summary
Experienced with patient record management, appointment scheduling, and office workflows. Utilizes organizational skills and communication abilities to ensure efficient office operations and patient interactions. Knowledge of healthcare protocols and team collaboration to deliver high-quality administrative support.
Overview
11
11
years of professional experience
Work History
Medical Office Associate
Atlantic Health System
09.2024 - Current
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used EPIC to schedule appointments for doctor visits and procedures.
Program Mentor - Summer Volunteer
City of Newark
05.2024 - 09.2024
- Organized regular check-ins with mentees to evaluate progress, set new goals, and address any concerns or issues that arose during the program.
- Collaborated with fellow mentors to share best practices and develop innovative solutions to challenges faced by the program.
- Created opportunities for group learning experiences among mentees, encouraging peer-to-peer support networks within the program context.
- Built strong relationships with mentees, fostering open communication and trust.
Patient Service Representative
Summit Health Group
10.2022 - 08.2024
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Athena to schedule appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Care Agent
Horizon BCBSNJ
09.2019 - 10.2022
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Patient Care Representative
OPUS Health
11.2018 - 09.2019
- Generated monthly statements to check outstanding balances.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Took copayments and compiled daily financial records.
- Followed up with customers on unresolved issues.
Customer Service Representative
Logisticare
08.2017 - 10.2018
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Responded to all customer inquiries thoroughly and professionally.
- Answer a high volume of calls, up to 90+ calls a day.
- Coordinate transportation to and from medical facilities.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Cash Wrap Leadership
KickUSA
08.2013 - 04.2017
- Assigned the tasks of cleaning cashier desks, clothes disposal areas and racks.
- Handled responsibilities of assisting floor sales executives in moving merchandise goods Performed other essential tasks as required.
- Completed purchases using Point of Sale systems.
- Trained new cashiers on procedures, customer service and sales techniques.
Education
High School Diploma -
Westfield High School
Westfield, NJ2011
Skills
- Payment processing
- Time management skills
- Multi-tasking ability
- Computer proficiency
- Good telephone etiquette
- Cleanliness
- Office administration
- Medical documentation
- Patient scheduling
- Insurance verification
- Patient care
- Computer skills
Timeline
Medical Office Associate
Atlantic Health System
09.2024 - Current
Program Mentor - Summer Volunteer
City of Newark
05.2024 - 09.2024
Patient Service Representative
Summit Health Group
10.2022 - 08.2024
Customer Care Agent
Horizon BCBSNJ
09.2019 - 10.2022
Patient Care Representative
OPUS Health
11.2018 - 09.2019
Customer Service Representative
Logisticare
08.2017 - 10.2018
Cash Wrap Leadership
KickUSA
08.2013 - 04.2017
High School Diploma -
Westfield High School
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