Brianah Lowe
Sacramento,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Hollins Electric
Bossier City, LA
06.2023 - Current
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
- Proofread and edited documents to correct errors.
Medicare Customer Service Representative
Blue Shield
Sacramento, CA
10.2022 - 09.2023
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Updated patient's medical records, insurance information and family history for charts.
- Responded to member questions regarding plan benefits and provisions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Service Center Representative
FedEx Freight
West Sacramento, CA
08.2021 - 09.2022
- Reviewed account and service histories to identify trends and resolve issues.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Entered shipment details into database.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Followed customer instructions about placement of items and special considerations for handling.
- Exceeded quality goals to support team productivity.
Lead Customer Service Representative
Faneuil
Sacramento, CA
05.2019 - 08.2021
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
- Created and maintained customer accounts while providing exceptional service and support.
Education
High School Diploma -
Rosemont High School
Sacramento, CA06.2007
Skills
- Upbeat and Positive Personality
- Customer Service
- Call Documentation
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Data Entry
- Upselling Products and Services
- Multitasking and Prioritization
- Freight Operations
- In-Store Support
- Call Center Operations
- Microsoft Office expertise
- High-energy attitude
- Data Security
- Collecting information
- File Management
- Advanced clerical knowledge
- Verifying data accuracy
- Data transcription
- Certified in 10-key
- Administrative support specialist
Timeline
Data Entry Clerk
Hollins Electric
06.2023 - Current
Medicare Customer Service Representative
Blue Shield
10.2022 - 09.2023
Service Center Representative
FedEx Freight
08.2021 - 09.2022
Lead Customer Service Representative
Faneuil
05.2019 - 08.2021
High School Diploma -
Rosemont High School