Briana McGrath

Work History

SAS Health Care Center

08.2021 - Current

Delivered outstanding customer service by connecting with people and prioritizing patient care first and foremost
Facilitated effective communication and problem resolution with staff, physicians and management as medical office administrator team liason between seven company departments
Reduced errors in appointment scheduling and demographic keying by utilizing detailed precision to correct inaccuracies
Interviewed candidates for position openings in medical office administrator department
Trained new hire employees on policies, procedures and daily tasks
Developed and restructured company protocols for medical office administrator department
Managed patient appointments, utilized multi line phone system and assisted patients in busy, multitasking environment
Utilized patient portal for scheduling appointments and addressing prescription refill requests

Wellness Family Practice

03.2010 - 08.2021

Developed strong relationships with patients, fostering loyalty and trust between patient and practice
Assisted approximately 60 patients per day in face-to-face interactions and handled call volumes of approximately 40 phone calls per day
Released patient medical records upon request according to regulations and guidelines
Placed administrative supply orders
Organized pharmaceutical lunches between medical practice and pharmaceutical drug representatives
Completed insurance verification of benefits for pending patient appointments
Coordinated patient scheduling, check-in, check-out and payment processing
Resolved patient billing complaints by contacting insurance companies, lab offices and specialty practices to determine if filing errors were made
Obtained insurance authorizations for patient referrals to specialty offices
Organized and maintained patient chart filing system
Posted CPT and ICD-10 billing codes for practice reimbursement
Communicated regularly with patients through email messaging to address patient questions and problems

Nerissa Price, MD

02.2010 - 05.2014

Managed provider appointment schedule, connecting with patients through email messaging and phone calls to set up clinic appointments
Created patient charts, filed patient documents and maintained organization of approximately 100 patient medical record files
Provided multifaceted services to provider by running errands, managing mail, organizing home and work spaces and planning and executing parties

Gibbons Family Medicine

09.2007 - 06.2010

Maintained medical record organization for approximately 5,000 patients
Managed in house processing for medical records requested from external organizations
Assisted in training new staff on medical record processing and filing procedures
Verified patient insurance benefits to ensure accurate practice reimbursement
Recorded CPT and ICD-9 codes for billing submission
Scheduled patient appointments, answered office phone calls and assisted patients with check in and check out processes
Supported practice manager with administrative duties