Briana Leon
San Bernardino,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Internet Technical Support Representative
Charter Spectrum
Ontario, CA
03.2022 - 08.2024
- Utilized advanced diagnostic tools for resolving complex technical issues related to internet connections.
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Developed customized scripts for handling frequently asked questions from customers in order to provide efficient assistance.
- Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
- Maintained accurate records of customer interactions and transactions in an organized database system.
- Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
- Responded promptly to customer inquiries while ensuring accuracy of information provided.
- Created detailed documentation of problem analysis, solution steps, troubleshooting methods used.
- Provided support to customers via phone and email in a fast-paced environment.
- Provided guidance on how to use different types of online services such as web browsing, email, social media.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Event Coordinator
Toro Wapo
Perris, CA
03.2018 - 09.2023
- Trained customer service teams for events.
- Directed guests to appropriate seating based on ticket specifications and provided information regarding facility amenities.
- Responded to guest questions about current facility events and future offerings.
- Processed admission payments and provided tickets.
- Helped guest to assigned seats by giving directions and leading way.
- Collaborated with team members to ensure project requirements were met, solutions were developed, and deadlines were achieved.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Effectively addressed interpersonal conflicts by actively listening, identifying areas of agreement, and cultivating relationships.
Secretary
Richard N. Sadeddin Law Group
Ontario, CA
07.2021 - 12.2021
- Maintained an organized filing system of paper and electronic documents.
- Implemented effective streams of communication through the production and distribution of memos, newsletters, and email updates.
- Aided in research projects by collecting and preparing medical reports and billing for demands.
- Managed client schedules, executed mailings and efficiently handled incoming calls.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted various legal documents, invoices, and enclosures at attorneys' request.
- Examined various legal documentation including discoveries and contracts.
- Interviewed clients and obtained vital case information to support associates.
- Facilitated service delivery through collaboration with diverse healthcare providers.
- Constructed case notes and comprehensive reports for data entry into [Tritek] portal.
Office Manager
MAS Driving School
Rialto, CA
02.2021 - 07.2021
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and class dates.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Enhanced financial accuracy by effectively managing accounting documentation, resulting in reduced discrepancies and maintained case costs and billing processes.
- Directed and oversaw office personnel activities.
- Automated office operations for handling a wide range of administrative tasks including client correspondence, payment scheduling, record tracking, and data communications.
- Monitored staff progress through performance evaluations and recommended personalized professional development plans.
- Managed client schedules, coordinated mailings, and efficiently handled high volume phone calls.
Barista
Starbucks
San Bernardino, CA
10.2018 - 07.2021
- Managed all cash transactions accurately and efficiently at the cash register.
- Efficiently prepared and served a variety of hot and cold beverages including coffee, espresso drinks, blended coffees, and teas.
- Provided exceptional customer service with a warm and welcoming smile.
- Achieved a calm and collected presence despite high volumes
- Ensured an orderly and efficient work environment for effective resource allocation among team members.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Supported company reputation by consistently upholding highest standards of conduct and service.
- Merchandised display cases and promoted prepared foods.
- Created complex beverage recipes tailored to individual tastes
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
Cajon High School
San Bernardino06.2019
Some College (No Degree) - Communications
Chaffey College
Rancho CucamongaSkills
- Technical Support
- Appointment Scheduling
- Call Center Operations
- Staff Management
- Event Planning
- Beverage Preparation
- Table Bussing
- Safe Food Handling
- Call handling
- Data Entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Internet Technical Support Representative
Charter Spectrum
03.2022 - 08.2024
Secretary
Richard N. Sadeddin Law Group
07.2021 - 12.2021
Office Manager
MAS Driving School
02.2021 - 07.2021
Barista
Starbucks
10.2018 - 07.2021
Event Coordinator
Toro Wapo
03.2018 - 09.2023
High School Diploma -
Cajon High School
Some College (No Degree) - Communications
Chaffey College
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